Learning Events Coordinator (NY/NJ- Hybrid)

Role Summary

The Learning Events Coordinator position involves close collaboration with key internal and client stakeholders to ensure full understanding of the objectives, scope, and scale of the learning and training events we support, which can range from virtual sessions to in-person onsite deliveries.

Your responsibilities will encompass working from a given brief, securing suitable venues, coordinating event agendas, monitoring and reporting on attendance, ensuring seamless event coordination on the day, as well as analyzing and implementing feedback after the event has concluded.

To excel in this role, you will need to develop a deep understanding of both our internal operations and our client's businesses. You should exhibit confidence, possess excellent prioritization skills to manage a diverse workload, project a professional image, and demonstrate impeccable written and verbal communication abilities.

This position may also require occasional travel within the US and attendance at evening events.

Essential Duties & Responsibilities

As an integral part of our team, you will provide comprehensive support for Learning Events / Training, catering to the needs of our global clients. You will work alongside and support Senior Learning Events Coordinators and Regional Learning Events Program Managers, to ensure the successful delivery of our clients' Learning and Training Event portfolio. Key responsibilities include:

• Understanding the unique requirements for each event.
• Efficiently planning events within budget and time constraints.
• Booking venues, coordinating AV support, catering, and conference services.
• Managing speaker arrangements and agenda sessions.
• Assisting with various event operations, such as communication, travel support, and roster management.
• Setting up courses in compliance with standard procedures using the Learning Management System and database.
• Monitoring and reporting on participant attendance.
• Ensuring timely delivery and secure storage of class materials.
• Distributing and collecting learner course materials and providing joining instructions to participants.
• Handling learner inquiries via phone or email, managing escalations as per service level agreements, and suggesting improvements as needed.
• Moderating / supporting the delivery of both virtual and onsite events.
• Conducting final checks on event day to ensure everything meets quality standards.
• Overseeing event proceedings and promptly addressing any issues that may arise.
• Evaluating the success of events and submitting comprehensive impact reports.

Specifications

#LI-AK1