Business Analyst

Peraton is seeking a Business Analyst to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally.

The Business Analyst is a self-directed team member responsible for understanding business needs, gathering and documenting requirements, and supporting the development of effective solutions. The Business Analyst will apply strong analytical skills to evaluate processes, identify gaps, recommend improvements, and ensure clear communication between stakeholders and technical teams. This role will also support the tracking of work items, maintain accurate documentation, and contribute to continuous process improvement initiatives to help mature the program.

Responsibilities

Elicit, analyze, and document business needs, requirements, and workflows to support the delivery of effective solutions.
• Assess stakeholder priorities and translate them into clear, actionable requirements and user stories.
• Develop comprehensive, executive-level dashboards and reports that convey key program metrics, progress, and issues to leadership.
• Support project planning by defining scope, identifying dependencies, tracking milestones, and ensuring requirements alignment throughout the project lifecycle.
• Configure and maintain Jira workflows, boards, dashboards, filters, and automations to support requirements tracking, reporting, and process transparency.
• Collaborate with technical and program leadership to monitor work progress, identify risks, resolve issues, and recommend continuous process improvements to enhance program performance.

Characteristics of team members who thrive on the CAEIO program include:

• Demonstrate flexibility by managing multiple tasks, adjusting priorities, and meeting tight or changing deadlines.
• Proactively move analysis and documentation efforts forward in a fast-paced environment, ensuring clarity and alignment.
• Use strong written and verbal communication skills to create and present clear, concise business and technical documentation to audiences with varying levels of technical knowledge.
• Transition seamlessly between working independently with minimal supervision and collaborating closely as part of a team.
• Build strong working relationships and collaborate effectively with government customers and cross-functional contract teams to understand needs and deliver value.

Core Work Schedule: 8:00 AM ET - 5:00 PM ET (flexible), Monday - Friday.

Work Location: Must be local to Washington, DC area. This position is currently hybrid with remote work and up to 2 days per week in the Peraton office in Sterling, VA, and/or customer site in Washington, DC. The number of days in office is subject to change based on program or government requirements.

Required Qualifications

• U.S. citizenship and an active SECRET Government Security Clearance.
• Strong understanding of business analysis principles and demonstrated experience gathering, documenting, and managing requirements across complex projects.
• Experience working in project management for software development, database management, infrastructure, or network environment projects.
• Demonstrated ability to create and maintain governance structures, reports, dashboards, performance metrics, and knowledge management tools using platforms such as Jira, SharePoint, and Confluence.
• Excellent communication and stakeholder management skills, including the ability to translate technical information for non-technical audiences and influence decision-makers.
• Proven experience providing operational and analytical support in a fast-paced, high-demand environment.
• Experience applying industry standards, best practices, and process improvement methodologies to enhance operational effectiveness.

Desired Qualifications

• Experience supporting or leading high visibility initiatives within a federal contracting or IT modernization environment.
• Experience using ServiceNow for IT service management, request management, incident tracking, or similar functions.
• Relevant professional certifications such as CBAP, CCBA, ECBA, or project/Agile-related certifications (PMP, PMIACP, SAFe, CSM)
  
  

Education and Experience Requirements: 9 years with HS diploma; 7 years with AS; 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.