Strategic Data Analyst, Operations

The Data Analyst will design and implement robust business intelligence solutions, including ad-hoc reports, dashboards, and queries that drive data-driven decisions. This person will serve as a subject matter expert on data modeling, visualization, and analytics, working with cross-functional teams to identify opportunities to enhance reporting, data quality, and create automation using AI and Machine Learning in strategic opportunities. This position will play a crucial role in adapting new technologies and collaborating in decisions to innovate FedEx Office reporting mechanisms and represent FedEx third party retail needs to enhance reporting that grows and improves network performance.

• Lead cross-functional analytics projects from planning to execution
• Translate business needs into data requirements with project plans
• Lead cross-functional teams of data engineers, analysts, and business units to drive alignment and meet project deadlines
• Manage timelines, resources, and budgets for analytics initiatives
• Communicate data insights to stakeholders that are actionable to drive business decisions, change management and results
• Ensure data governance, quality, and compliance standards are met
• Resolve problems and makes recommendations related to complex and interrelated matters and projects
• Provide oversight and work with IT partners to optimize functionality, controls, and enhancements for a business analytics platform
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree in Marketing, Finance, Business, Data Science, Statistics, or related business discipline
• 3-5 years of experience in analytics or data project or program management, or related advanced degree
• Knowledge of BI tools (e.g., Tableau, Power BI), and data modeling
• Knowledge of Agile or Scrum methodologies a plus
• Excellent communication and stakeholder management skills at all levels
• Experience leading complex initiatives in a corporate environment.
• Knowledge of the broad application of advanced principles, theories, concepts and techniques in marketing disciplines, project management and information analysis. Strong human relations and communication/presentation skills.
• Advanced organizational, quantitative and analytical skills with a customer-focused mindset
• Experience working with development teams on enhancements, defect prioritization, and roadmap for an IT system
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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