Lead Business Systems Analyst, GTM Systems

As a Lead Business Systems Analyst (BSA) for Go-To-Market (GTM) Systems at Workiva, you will be a key member of the GTM Business Systems team, responsible for ensuring that our technology solutions support and enhance our sales and marketing, and customer success processes. In this role, you'll work collaboratively with stakeholders, analyzing problems and processes to identify improvements to drive outcomes and success. You'll serve as a bridge between high-level business strategy and technical execution, providing guidance to other team members and influencing cross-functional outcomes across Sales, Marketing, and Customer Success.

What You'll Do

• Document detailed user stories, functional specifications, and acceptance criteria aligned with organizational data standards

• Collaborate with the GTM Systems delivery team to communicate requirements, validate solution architecture, and ensure alignment with stakeholder needs

• Lead the identification and resolution of highly complex, multi-faceted business challenges within the GTM ecosystem, architecting scalable solutions that support long-term growth

• Proactively determine the best methods and procedures for new projects, establishing standards for requirement gathering, documentation, and system configuration

• Conduct end-to-end impact assessments across the Lead-to-Cash process to identify downstream effects on Sales, Finance, Legal, and Customer and Partner Experience

• Maintain strong conceptual understanding of system configurations (product catalogs, pricing logic, data models, integrations) to bridge business and technical teams

• Define test cases and lead user acceptance testing

Minimum Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

• 6+ years of related experience as a Business Systems Analyst supporting large-scale enterprise applications in a B2B SaaS environment.

Preferred Qualifications

• SaaS Industry experience preferred

• Solid functional understanding of Sales Cloud, CPQ systems, and the broader Quote-to-Cash process.

• Ability to bridge the gap between technical teams and executive business stakeholders, driving consensus on complex topics.

• Strong conceptual understanding of system configuration, process mapping, data modeling, and integration concepts

• Excellent analytical, problem-solving, and financial modeling skills

• Exceptional communication skills with proven ability to bridge business needs and technical delivery

• Familiarity with Agile methodologies and tools (JIRA, Confluence)

Travel Requirements & Working Conditions

• Willingness to travel up to 15% for team and corporate meetings, fostering relationships and representing company interests

• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

How You'll Be Rewarded

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you'll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you're energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we'd love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.