New

Customer Account Coordinator - Madera, CA

Georgia Pacific
life insurance, parental leave

May 06, 2026
Customer Account Coordinator - Madera, CA Location: This is a fully onsite role based at our Madera, CA site Schedule: Monday - Friday \| 8:00 AM - 5:00 PM PST (with flexibility as needed) Pay : $23.00 - $29.00 per hour, based on qualifications Visa Sponsorship: This role is *not* eligible for visa sponsorship Your Job Georgia-Pacific is seeking a Customer Account Coordinator to join our team in Madera, CA. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success. In this role, you will serve as the primary point of contact between customers, internal teams, and the sales organization, managing the order process from start to finish with accuracy and urgency. The ideal candidate demonstrates strong attention to detail and accountability, as this position involves high-volume order entry, item setup, light accounting tasks, and frequent cross-functional communication. Success in this role requires the ability to adapt quickly, prioritize effectively, and maintain a high level of accuracy in a fast-paced environment. Our Team Georgia-Pacific is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes. We believe in empowering our employees and fostering continuous learning. Delivering best-in-class service is a top priority, and the Customer Account Coordinator plays a critical role in achieving that goal. Our leadership team is committed to developing talent and cultivating a positive, principle-driven culture grounded in Principle Based Management (PBM). If you're looking to be part of a team where your contributions are valued, supported, and make a meaningful impact, this is an excellent opportunity. What You Will Do In Your Role Manage customer accounts through proactive communication via phone and email, while collaborating with internal teams to ensure a high level of customer satisfaction Create and maintain spreadsheets to track inventory, order status, and other customer- and production-related data Accurately enter and manage orders, cancellations, and changes for multiple customer accounts, with a strong focus on customer requirements Coordinate product shipments in partnership with the shipping department Work with Quality Assurance to follow up on customer feedback, identify root causes, and provide effective solutions Monitor and manage inventory to support production planning and efficiency Perform accounts payable and receivable duties Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve. Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows. Cross functional administrative support Flexibility to work a schedule that supports business needs, including overtime and weekends as required Who You Are (Basic Qualifications) 1+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service Experience with record-keeping management/documentation Experience managing multiple competing priorities with flexibility and the ability to remain calm under pressure What Will Put You Ahead Strong Excel skills (data entry, basic formulas, spreadsheet organization) Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments Corrugated or Packaging industry experience Associate's degree or higher Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing For this role, we anticipate paying $23.00 - $29.00 per hour. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf