Senior IT Project Manager

Position Description

We are seeking a Senior Project Manager to lead complex, cross-functional programs that are critical to organizational transformation, including enterprise platforms, data initiatives, and infrastructure modernization. This role requires a strategic thinker who can operate at both the executive and delivery levels-driving alignment, managing risk, and ensuring high-quality outcomes across projects and programs

The ideal candidate brings strong project and program management discipline, technical fluency, and the ability to influence stakeholders in a highly matrixed, research-driven environment.

Key Responsibilities

Program & Project Leadership

• Lead multi-year, multi-phase programs across technology and business domains (e.g., ERP, ServiceNow, cloud, data platforms)
• Develop and manage integrated program plans, roadmaps, and cross-workstream dependencies
• Establish and drive program governance, cadence, and reporting across multiple project workstreams
• Define success metrics and use data-driven insights to track performance, risks, and outcomes

Planning & Execution

• Build comprehensive project plans from initiation through deployment and hypercare
• Apply hybrid delivery models (Waterfall, Agile, Scrum) based on program needs
• Drive disciplined execution across the full SDLC, including discovery, design, development, testing, and deployment
• Ensure alignment between business requirements, technical delivery, and strategic objectives

Stakeholder & Executive Engagement

• Communicate program status, risks, and decisions clearly to executive leadership and steering committees
• Facilitate decision-making in complex or ambiguous environments
• Build strong relationships across business, technical, and research stakeholders
• Influence without authority to drive alignment and outcomes in a matrixed organization

Business Analysis & Solution Alignment

• Partner with stakeholders to define and refine business requirements in complex or evolving environments
• Ensure traceability from requirements through delivery and validation
• Support business case development and value realization tracking

Financial & Vendor Management

• Manage program budgets, forecasts, and resource plans (including internal and external labor)
• Develop and manage vendor relationships, including SOWs, deliverables, and performance tracking
• Drive accountability for financial performance, including CapEx/OpEx considerations and forecasting accuracy

Risk, Issue & Change Management

• Proactively identify, assess, and mitigate program-level risks and dependencies
• Lead issue resolution and escalation, particularly in high-pressure or ambiguous situations
• Drive organizational change management and user adoption for major initiatives

Minimum Qualifications

Program & Delivery Expertise

• 8+ years of experience managing complex IT and business transformation programs
• Proven experience delivering large-scale initiatives such as ERP implementations, ServiceNow deployments, cloud transformations (SaaS, IaaS, PaaS), or DevSecOps initiatives
• Strong command of project and program management methodologies (PMBOK, Agile/Scrum, hybrid approaches)

Technical & SDLC Fluency

• Solid understanding of application development, system architecture, integrations, and infrastructure (cloud/on-prem/hybrid)
• Hands-on experience managing full SDLC delivery across multiple projects

Business & Financial Acumen

• Experience managing program budgets, forecasting, variances and estimates to completion
• Ability to develop business cases and align delivery to measurable outcomes that capture value delivery

Leadership & Influence

• Demonstrated ability to lead cross-functional teams in a matrixed environment
• Strong negotiation and influencing skills without direct authority
• Experience facilitating executive-level discussions and driving decisions

Problem Solving & Resilience

• Proven ability to lead through ambiguity, manage crises, and drive resolution under pressure
• Strong analytical and structured problem-solving skills

Preferred Qualifications

• PMP Certification
• Certified Scrum Master (CSM) or equivalent Agile certification
• ITIL Foundation certification
• Experience with ServiceNow implementation
• Experience contributing to or improving project management methodologies and governance frameworks
• Formal training and application of organizational change management models (PROSCI's ADKAR)

Tools & Technologies

• Proficiency with project management and collaboration tools (e.g., Microsoft Project, JIRA, ServiceNow, MS Teams)

Education

• Bachelor's degree in Information Technology, Engineering, or related field required
• Master's degree or equivalent experience preferred