Senior Consultant, Business Process Improvement & User Experience (UX)

Company Description

The Clearing is a management consulting firm that helps leaders identify underlying causes of organizational obstacles, resolve highly complex challenges, prioritize the fewest, most important initiatives to tackle regardless of conflicting needs, and make informed decisions in the context of an agreed-upon mission, vision, and strategy.

We help create peak performance organizations through strategy, organizational development, leadership training, and change management. Our experienced consultants bring a powerful blend of analytic and creative skills from diverse fields, including change management, finance, engineering, communications, education, policy, design, and corporate leadership.

Position Description

The Clearing is seeking a Senior Consultant to support a project in a high-security, mission-critical environment. The Senior Consultant will help improve and optimize business processes by integrating change management, training, user experience (UX) design, and SharePoint Online and Microsoft 365 technologies.

The Senior Consultants will operate onsite with Department of Defense stakeholders to ensure delivery excellence, foster strong client relationships, and contribute to measurable mission impact. This role requires prior federal consulting experience, UX design, advanced SharePoint and Microsoft Office experience, and training design and delivery experience.

What You'll Do

• Lead and manage small to medium-sized project lanes/deliverables, with guidance and direction from the Project Leader
• Serve as a point of contact for clients, ensuring strong communication, responsiveness, and satisfaction
• Ensure quality of work; manage client expectations, deliverables, timelines, and issue resolution in a fast-paced, high-security environment
• Facilitate client meetings and working sessions to align stakeholders, drive decisions, and achieve project objectives
• Identify risks and proactively recommend mitigation strategies to ensure project success
• Support proposal development and contribute to follow-on work and growth opportunities

• Analyze and make recommendations for business processes to improve efficiency, effectiveness, and user adoption
• Design and implement change management strategies to support the adoption of new processes, tools, and ways of working
• Develop and manage stakeholder engagement approaches, communications, and training strategies to enable sustained change
• Develop and assist in developing SOPs, whitepapers, procedure documents, etc.
• Identify risks to adoption and recommend mitigation strategies in complex organizational environments

• Apply user-centered design principles to improve the usability, accessibility, and effectiveness of tools and processes, in collaboration with subject matter experts (e.g., SharePoint Developer, Senior Data Analyst)
• Partner with stakeholders to gather requirements and translate them into intuitive, practical solutions
• Ensure solutions align with both user needs and mission constraints

• Develop and deliver technical training, including training plans, PowerPoint presentations, job aids, and training guides, to educate and support end users to drive the adoption and effective utilization of tools, specifically DoD365 Microsoft tools
• Develop comprehensive training plans, including learning objectives, delivery strategies, timelines, and evaluation methods.
• Create high-quality training materials, including job aids, quick-reference guides, SOPs, facilitator guides, slide decks, and recorded demonstrations.
• Deliver virtual and in-person training sessions, adapting instructional methods to diverse learner groups and technical proficiency levels.
• Conduct user needs assessments to identify training gaps, skill levels, and adoption challenges.
• Partner with technical SMEs (e.g., SharePoint Developer, Senior Data Analyst) to translate system functionality into clear, accessible training content.
• Support change management efforts by integrating training into broader adoption strategies, communication plans, and stakeholder engagement activities.
• Evaluate training effectiveness and continuously refine materials based on user feedback, analytics, and evolving mission needs.

• Model The Clearing's consulting approach through leadership, collaboration, and accountability
• Support the development of team members through coaching and feedback
• Contribute to internal knowledge management, toolkits, and thought leadership related to business process improvement, UX, and digital transformation

Compensation

The projected salary range for this position is between $97,000 and $141,000 annually. Actual compensation and starting salaries are determined by various factors, including the candidate's education, experience, knowledge, skills, certifications, and clearance level, as well as internal equity. Once at The Clearing, movement through pay bands is based on performance. Base-annual salary is just one component of The Clearing's total compensation philosophy and approach. Employees are eligible to participate in The Clearing's robust benefits programs, including our incentive compensation (bonus) programs. The Clearing offers a comprehensive benefits package that includes health, dental, and vision insurance; 401(k) with company contribution; paid time off and holidays; and professional development and certification support. Please refer to our Careers Page online for a complete list of benefits.

• Bachelor's degree
• 6+ years of professional work experience, including current/prior consulting experience
• Prior experience supporting the United States Department of Defense
• Active (or active within the past two years) Top Secret (TS) security clearance (required)
• Ability and willingness to work onsite with the client full-time (limited to no remote/hybrid flexibility) during core working hours (9am to 5pm).
• Demonstrated, hands-on experience in/with:
  • Business process analysis and improvement
  • Change management and organizational transformation
  • User experience (UX) and/or human-centered design
  • Implementing or supporting SharePoint solutions (configuration, content management, workflows), specifically using SharePoint Online in the modern view
  • Implementing or supporting Microsoft 365 solutions (OneNote, OneDrive, Teams, Power Platforms, etc.)
  • DoD365 experience is a plus
• Familiarity with governance, records management, and secure collaboration environments
• Strong critical thinking and problem-solving abilities
• Excellent written and verbal communication skills, including client-facing communication
• Strong attention to detail, organization, and time management
• Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments
• Experience engaging senior stakeholders and navigating complex organizations
• Must be legally authorized to work in the United States now and in the future without sponsorship

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively); occasional evening and weekend work may be required as job duties demand; communicate effectively (both orally and in writing); ability to effectively use computers and other electronic and standard office equipment; and occasionally exerting up to 10 pounds to lift, carry, push, pull, or otherwise move objects, including the human body. Work is primarily sedentary and involves sitting for several hours at a time. Occasionally walking, climbing stairs, and standing occur in this role. Additionally, this job requires certain mental demands, including the ability to use judgment, withstand moderate amounts of stress, and maintain attention to detail. The Clearing is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet these requirements.