Account Management

Job Description:

Title: Account Manager

Location: Remote - USA - Nashville, TN or Herndon, VA

Reports to: SVP Group Account Director, Business Development

Vacancy: Existing vacancy

The Role:

This position supports sales by conducting data analysis, managing resources, and fostering client relationships. It plays a critical role in achieving JD Power automotive sales objectives through effective analytical and client support functions.

The Impact You Will Have in This Role:

Account managers serve as advocates, troubleshooters, and strategic collaborators, playing a pivotal role in driving success and fostering growth for both clients and JD Power alike.

What You'll Be Doing in This Role:

• Work with Account Executives to keep the Salesforce pipeline organized and current, enabling precise forecasting, accurate revenue reporting, and the identification of white space opportunities.
• Collaborate with the finance department to ensure that new product entry fields in Salesforce are validated for precise reporting.

• Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
• Support Accounting, and Finance to ensure revenue recognition is correct
• Collaborate with Account Executives and Product/Solution teams to prepare comprehensive RFP responses that foster growth through new business opportunities.
• Collaborate with practice and Account Executives as they prepare statements of work, organize approvals from legal, finance, practice, and other relevant internal departments, support client reviews and negotiations, and ensure all contracts are accurately documented and activated.
• Assist Account Executives with contract negotiation with business teams, purchasing, and other internal teams
• Manage daily client communication, responding promptly to all client needs, and provide timely updates for all JD Power products and services
• Field client questions and gather information from various sources to provide requested information
• Coordinate, attend and participate in various client meetings
• Work with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendations
• Coordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunities
• Manage client access to JD Power online platforms, deliverables, tools, etc.
• Coordinate training of clients on how to access and use our various tools and deliverables.
• Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement change
• Facilitate collaboration among the Sales, Product, and Solutions teams to optimise processes and effectively communicate client pain points, recommendations, and inquiries. This approach supports continuous improvement of our products and deliverables for clients.
• Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company

Qualifications of this Role:

• 2-5 years of customer service experience in the automotive industry
• Demonstrate experience in customer service and account management
• Analytical and problem-solving mind
• Strong communication and interpersonal skills
• Customer focused
• Effective time management
• Negotiating skills
• Bachelor's Degree is preferred
• Experience using Excel, Microsoft Teams, Salesforce, PowerPoint

The Hiring Manager says:

I'm looking for the kind of person who is driven by a genuine passion for understanding and fulfilling clients' needs. This individual should possess excellent communication and negotiation skills, with the ability to navigate challenging situations while maintaining a positive and solution-oriented approach.

This is a highly visible role within the JD Power sales organization that is integral to the achievement of assigned sales quotas within the organization. The candidate will be exposed to all JD Power products and services over time which are offered and will maintain a working knowledge of each. This position is part of a fast-paced, dynamic, and motivated team tasked with selling the suite of JD Power products and services across the automotive industry. The team is comprised of business development and account managers delivering best-in-class client support and service. This role requires the ability to work independently with minimal direction, manage multiple projects simultaneously with a sense of urgency. Question EVERYTHING. Seek to understand the bigger picture.

This position has a starting salary range of USD$80,000 to $90,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power's behalf, including also transfers to servers and databases outside the country where you provided JD Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.