Customer Relations Manager (Hybrid)

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions has an exciting opportunity for a Customer Relations Manager in any Concordance location. The primary role of a Customer Relations Manager is to serve as a project-focused partner to the sales organization leading cross-functional initiatives that support customer retention, revenue growth, and operational efficiency. The manager ensures all deliverables are achieved within the required timeframe to ensure optimal profitability, sales success, and customer satisfaction. The manager will utilize company tools to compile data and create resources for the sales team, in effort to enhance decision-making in terms of sales capture and profitability. This role will serve as the primary contracts & bids sales operations and support points of contact for the field sales team.

Essential Functions:

Customer Relations Manager will manage the preparation, submission, and tracking of bids across commercial and non-government contracts. This role supports both high-value and smaller-scale bid opportunities, ensuring timely and accurate responses that align with company pricing and sales strategies and support the differing processes, workflows, and report needs of customers and the field sales team. The manager will identify, communicate, create, and implement reporting and processes to enable effective and profitable support. This role serves as a subject matter expert on internal support processes and is committed to maintaining utmost customer satisfaction.

• Work closely with the sales, training, and product development teams to share customer insights that inform additional product and service sales opportunities.
• Bring forward best practice training topics and potentially create customer-specific training documents and support resources.
• Lead end-to-end bid management for opportunities of all sizes, supporting sales teams from qualification through award.
• Coordinate complex quotes, proposals, and solicitations, ensuring accuracy, competitiveness, and timely submission.
• Manage full contract lifecycle, including drafting, renewals, modifications, pricing updates, audits and compliance with terms.
• Partner with sales, legal, finance, and operations to review agreements and resolve contract discrepancies.
• Analyze pipeline activity, sales trends, and customer purchasing behavior to identify risks and revenue opportunities.
• Drive process improvements by identifying inefficiencies and resolving recurring operational and sales issues.
• Develop and deliver reporting on bid activity, contract performance, and sales metrics.
• Maintain accurate documentation, standardized procedures, and served as liaison between internal and external stakeholders.
• Other duties as assigned.

What You will Need to be Successful:

• Bachelor's degree in Business, or related field; or equivalent combination of education and experience.
• Minimum of (5) years of experience in Sales Operations, Inside Sales, Customer Service or related field; or equivalent combination of education and experience.
• Minimum of (2) years supporting customer market expansion initiatives
• Strong analytical skills and advanced Microsoft Excel or reporting capabilities.
• Project management experience is strongly desired.
• Familiarity with FARs/DFARs and public sector procurement processes.
• Excellent interpersonal skills; good communication skills both written and verbal.
• Strong analytical background.
• Proven track record of managing multiple concurrent projects with varying complexity levels.
• Great problem-solving skills and taking a consultative approach to finding the best solution.
• Strong conflict resolution skills.
• Microsoft Office (Excel, Word, Outlook, PowerPoint) proficiency required.
• Demonstrated presentation, verbal and written communication skills; and ability to speak in front of large groups.
• Ability to effectively build relationships at all levels of the organization.
• Ability to work independently and as a member of a team.
• Excellent leadership and project management skills.
• Process oriented and detail-driven.
• Comfortable driving change and influencing stakeholders with or without authority.
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location:

• This role can be located in any Concordance location.

Compensation: $77,000.00-$85,000.00 salaried.