Full-Time Sr Assistant Supervisor Food Service Experience - Hershey's Chocolate World

Location: Hershey, PA

Hourly Pay Rate: $23 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world.Nearly fourmillion guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits yourinterestand abilities.

This is a Full-Time hourly positionlocatedin Hershey, Pennsylvania. The company will not provide relocationassistance.

With that guest experience in mind, The Full-Time Senior Assistant Supervisorof Food Service Experienceis the leader in guest service. This position will set the tone for theFood Serviceteambydemonstratingsuperior guest service andis responsible forcoaching team members to maximize guest engagement.

The Full-Time Senior Assistant Supervisor- Foodsis responsible formaximizing sales and supervising theday to dayoperations of Hershey's Chocolate World (HCW) Hershey'sFood Servicearea (to include but not limited to: Ice Cream, S'mores, Bakery,andFood Hall). The incumbent must be keenly aware of the balancerequiredto support superior customer service and Hershey'sFood Servicesales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, andsupportingperformance appraisals. Responsibilities also include makingsome operationaldecisions and food display adjustments. The Full-Time Senior Assistant Supervisor- Foodsis responsible formaintainingbakery and food displays to standards set by Global Hershey's Kitchensteam and food safety and sanitation in all areas. The incumbentparticipatesin weekly Hershey's Kitchens staff meetings and provides insight on consumer feedback.

Major Duties/Responsibilities:

Employee Coaching and Supervision (60%)

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  Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement

  
  

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  Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complexspecial eventsthatimpactthe team

  
  

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  Facilitate employee training includingappropriate coachingand counseling where needed and guest service training to ensure employees can provide the best possible guest service

  
  

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  Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are takenin accordance withpolicy guidelines

  
  

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  Facilitate employee rewards and recognition programs by taking the leadership role anddemonstratingbest practices

  
  

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  Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process

  
  

Operations (20%)

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  Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results

  
  

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  Support Food Hall and Bakery locations as needed Support part-time labor planning for business needs

  
  

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  Support future Hershey's Kitchens and Food Service development and execution

  
  

Bakery and food merchandising (10%)

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  Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner

  
  

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  Monitor inventory levels and coordinate communication of need with bakery and kitchen production

  
  

Leader Duties (10%)

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  Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals whilemaintainingand elevating The Hershey Company brand reputation

  
  

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  Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensureappropriate coveragewithin budget

  
  

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  Responsible for crowd control and queuing at food and bakery locations

  
  

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

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  Mustmaintaina neat appearance and meet uniform standards

  
  

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  Must be able to walk and stand for 8 hours

  
  

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  Must be able to sit for 2 hours

  
  

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  Must be able to push, pull, carry, and lift 25-50 pounds

  
  

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  Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting.

  
  

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  May require initial morning set up of stanchions and movement of fixtures

  
  

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  Must have basic math skills to add and subtract inventory

  
  

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  Must be able tooperatea cash register

  
  

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  Must have basic Microsoft Office computer skills

  
  

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  Must have leadership skills in teamwork, employee motivation, coaching, and time management

  
  

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  Must have supervisory skills

  
  

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  Excellent verbal and written communication and customer service skills

  
  

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  Ability to interact with all levels of people and be able to effectively collaborate

  
  

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  Attention to detail

  
  

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  Ability to prioritize

  
  

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  Ability to meet tight deadlines and have good follow-through

  
  

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  Ability to work under pressure and have problem-solving skills

  
  

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  Ability to remain calm and handle crisis situations with urgency

  
  

Minimum Education and Experience Requirements:

Education:

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  High school diploma or GED equivalent isrequired

  
  

Experience:

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  2 years of supervisory experience in customer service and operations management preferably in retail, restaurants,hospitalityor equivalent isrequired

  
  

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  Bar service experience is strongly preferred but notrequired

  
  

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  Scheduling experience is preferred but notrequired

  
  

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.