IT GOVERNANCE NETWORK OPERATIONS ADMINISTRATOR-LEAD - 05052026-77060

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF TRANSPORTATION, DAVIDSON COUNTY

This position is in the Information Technology Division - Architecture & Governance Services - IT Governance Section.

Please visit the link below:

https://www.tdot.tn.gov/PublicDocuments/HR/IT-Network-Ops-Administration-Lead-IT-Governance-FINAL.pdf

This position has a starting salary of $9,167 monthly/$110,004 annually.

This position has a hybrid work schedule of three days in the office and two days working from home.

Qualifications

Education and Experience: Associate's degree in Information Technology and three years of related professional experience. Graduate coursework or additional professional experience may substitute for education or experience requirements.

Necessary Special Qualifications:
- Valid Driver's License.

Examination Method: Education and Experience, 100% for Preferred Service positions.

Overview

The Governance IT Network Ops Administration - Lead will lead/assist with compliance efforts as they relate to the State's Archer compliance, contract governance, and Comptroller/Finance/Treasury audit compliance/responses. The Governance Network Ops Administration - Lead will work with Strategic Technical Services (STS) and assist TDOT's Project Managers with respect to Business Impact Analysis, Disaster Recovery plan, testing, and documentation, and Third Party/Supply Chain Risk Management.

This position will assist in creating and/or reviewing Department methodologies, tools, resources, procedures, relevant training, governance, and manuals to lead and assist the Governance Team in producing work products and services required to implement guidelines for research and development, strategy, infrastructure, and governance related to the Department's technology processes, such as Geographic Information Systems (GIS), Cloud services, Traffic Management Centers, and Cybersecurity. The focus is on ensuring business continuity, effective solutions, disaster recovery, and security response functions.

The Governance IT Network Ops Administration - Lead will collaborate with all sections within IT, including Program Management, Business, and Enterprise Support Services, as well as the Architecture and Data Governance teams to support the Architecture and Governance Services Section's functions for Headquarters and Regions among all disciplines within the Department to ensure that resources, training, and skill development occur effectively to support TDOT employees.

The Governance IT Network Ops Administration - Lead will work with technical staff and will develop and track schedules for deliverables, working with IT staff to compile responses, and providing responses for required information prior to the deadline. The Governance IT Network Ops Administration - Lead will research national best practices that drive innovation and improve performance and efficiency within the Governance Team.

Responsibilities

Support IT compliance and audit processes, review infrastructure, operations, and policies, ensuring effective cybersecurity protocols and regulatory adherence, and developing methodologies, tools, and guidelines for IT security and cybersecurity.

Establish and ensure a direct relationship between quality and work outcomes by developing and implementing standards for the frameworks, policies, and procedures for the Governance Team and coordinating with the Quality Assurance Unit within the IT Division.
Manage change, clarify the vision, take ownership of the change, communicate effectively, remain transparent, and hold yourself and others accountable throughout the process.

Provide exceptional customer service to both internal and external customers, exercising effective listening skills, providing prompt responses, maintaining complete and accurate documentation, and communicating effectively.

Remain current on revisions to IT and Strategic Technology Solutions (STS) - Statewide IT along with Federal security statutory and regulatory requirements, standards, and guidelines related to governance for technologies and quality management components. Provide and/or review required deliverables including (but not limited to) TDOT's portion of the yearly Information Systems Plan, TDOT's Business Continuity plan, Risk Assessment, and all Audit responses (Comptroller, F&A, etc.).

Remain current on national best practices related to information technology governance and the cybersecurity industry to improve performance and efficiency in alignment with the delivery of governance services and the strategic objectives of the team and IT Division. They will incorporate research and evaluation of emerging requirements and regulations ; and integrate statutory and regulatory requirements into TDOT's guidance documents, processes, and procedures.

Assist in the overall mission to ensure that the governance work products and services are consistent, predictable, and repeatable to provide consistently high levels of achievement, mitigation of risk, and an established track record of success.

Competencies (KSA's)

Competencies:
1. Manages Complexity
2. Tech Savvy
3. Communicates Effectively
4. Plans and Aligns
5. Decision Quality

Knowledges:
1. Network Design and Configuration
2. Performance Monitoring
3. Security and Preventive Maintenance
4. Security, Preventive Maintenance
5. Topology and Protocols,

Skills:
1. Instructing
2. Service Orientation
3. Troubleshooting
4. Operations Analysis
5. Equipment Maintenance and operations Monitoring

Abilities:
1. Oral Comprehension and expression
2. Deductive Reasoning
3. Problem Sensitivity
4. Problem Sensitivity and expression
5. Dynamic Flexibility and strength

Tools & Equipment

1. Computer
2. Telephone
3. Printer and Scanner/Copier

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.