IT Systems Analyst - Salesforce Administrator

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

We are presently seeking anIT System Analyst - Salesforce Administratorwho will work out of our corporate headquarters in Pittsburgh, PA.The IT Systems Analyst - Salesforce Administrator will join a talented and passionate global team at Excelitas Technologies and play an integral role in delivering technology enabled process transformation in partnership with the business teams, leveraging Salesforce and other applications with a focus on the front-end applications relating to marketing, sales and customer service functions. You will have the opportunity to improve business operations across all the global locations of Excelitas Technologies.

In this position, you will administer, analyze and enhance CRM platform related to both new projects and enhancement requests by tapping into your expertise to elicit, analyze, validate, specify, verify, and manage the needs of the project stakeholders.

To be successful, you must have demonstrated analytical and leadership skills & be able to communicate marketing, sales and customer service process topics to a broad audience at all levels of the organization.

Key Responsibilities:

• Support enhancement projects, implementations and upgrades by gathering business requirements and delivering best practice guidance, documentation, data analysis, solution recommendations, and presentations.
• Collaborate with core IT and business teams on various projects while supporting the development and administration of our Salesforce system and related applications.
• Document functional requirements, develop functional specs, and design, configure & test new capabilities and enhancements that improve productivity, enhance value and end-user experience, with a focus on enabling global solutions.
• Create & execute test scenarios across various systems to validate new & updated components and ensure seamless integration.
• Provide timely operational support for Salesforce and related applications by troubleshooting and resolving issues.
• Execute data transformation and migration efforts to support M&A and other key initiatives.
• Support data maintenance & cleansing on an ongoing basis.
• Ability to support urgent inbound requests from multiple regions & time zones.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Conduct system demos and provide training and testing support.
• Other related tasks as assigned by the team lead or supervisor/manager.

Qualifications:

• Bachelors degree in a related field or equivalent work experience Administrator and Platform Developer certifications preferred
• Minimum 5 years of Salesforce CRM experience, including at least one full lifecycle implementation. 8+ years of Salesforce analyst/development experience preferred
• Demonstrated experience with development release management using Copado and GitHub
• Apex and Visualforce programming experience is preferred
• Working knowledge of SDLC project methodology (i.e.; Agile and Waterfall)
• Demonstrated applications integration experience to build and test the end-to-end process
• Knowledge of Salesforce integration with Pardot to automate marketing tools & processes
• Project delivery, demo, roll out with a focus on quality user experience
• Experience in implementations of Salesforce CPQ, and other eco-system software like Copado, Own backup, DocuSign and Conga
• Ability to troubleshoot and resolve issues
• Excellent verbal and written communication skills
• Ability to travel as needed. Less than 10% of the time (international)
• Experience with advanced approvals preferred
• Experience with Product Database preferred
• Experience in a multi-instance landscape for a global organization preferred

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)

Visa sponsorship is not available for any position at Excelitas

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Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/