Oracle ERP Training & Change Management Lead

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE:

The Oracle ERP Training and Change Management Lead is responsible for leading end-to-end training enablement and organizational change management (OCM) initiatives for Oracle ERP programs, and ensures business readiness, user adoption, and successful transition through structured change, communication, stakeholder engagement, and role-based training across implementation phases.

ESSENTIAL FUNCTIONS:

• Lead the overall training and change management strategy for Oracle ERP implementations and upgrades.
• Develop and execute comprehensive change management plans including stakeholder analysis, impact assessments, and change readiness evaluations.
• Design and manage role-based training programs, including SME enablement, UAT training, and end-user training.
• Create and govern training artifacts such as training decks, user guides, simulations, job aids, and knowledge repositories.
• Coordinate and lead workshops with functional SMEs to gather / record / document training content requirements and inputs.
• Coordinate and lead training content creation specialists for the creation of training materials with the correct and complete content, format, and schedule.
• Coordinate and collaborate with AI training creation vendor and apply AI as needed to generate training content.
• Coordinate closely with functional leads, SMEs, system integrators, and business stakeholders to align training content with finalized solution designs.
• Plan and manage UAT training and validation activities to ensure business users are fully prepared for testing and sign-off.
• Drive communication planning and execution to support change adoption, including leadership updates, end-user messaging, and release communications.
• Track readiness, adoption metrics, and training effectiveness; provide regular status updates to program leadership.
• Identify and mitigate people-related risks impacting adoption, productivity, or business continuity.
• Manage training schedules, resource plans, vendors, and budgets aligned with overall ERP program milestones.
• Review and analyze training videos to extract key concepts, processes, and instructions.
• Develop clear, concise, and engaging training documents, manuals, and guides based on video content.
• Ensure training materials are aligned with organizational standards, learning objectives, and audience needs.
• Other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent, required. Bachelor's degree in computer science, related engineering field OR equivalent experience, preferred.
• 7+ years of experience in project management.
• 3+ years of experience in handling training programs for ERP solutions
• Has managed a training program for a large project before
• Knowledge of the staffing industry
• Knowledge of Oracle ERP - Fusion streams
• Knowledge of the Oracle modules that we are implementing in the project
• Capable of running information gathering workshops with users and collect / document requirements
• Able to deliver training sessions
• Direct experience of creating training material
• Direct experience with process and control documentation
• Good communicator
• Ability to coordinate and lead cross-functional teams

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability


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