New

Business Analyst

TEKsystems
$25.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Plano
Apr 30, 2026
TekSystems is currently hiring for a Business Analyst in Plano, TX area! This role will be HYBRID after training! MUST HAVE: 1-2 years of experience preferred. Additional Skills & Qualifications Excellent customer service and communication skills (verbal and written) ** Proven ability to diffuse tense or emotional situations calmly and effectively* ** Strong problem solving skills with attention to detail* ** Experience in a call center or customer service environment required* ** Mortgage servicing center experience strongly preferred* ** Ability to navigate multiple systems and tools simultaneously* ** Comfortable working in a fast paced, high volume environment* ** Reliable, adaptable, and able to work independently and as part of a team* Description serve as a second line of defense for inbound consumer calls. This role is critical in resolving complex or escalated customer issues, ensuring a positive experience while protecting the business through professional, compliant, and empathetic communication. The ideal candidate is calm under pressure, excels in customer service, and has the ability to de escalate sensitive situations with confidence and care. Experience within a mortgage servicing or call center environment is a strong plus. Key Responsibilities * Serve as the second point of contact for escalated consumer calls and inquiries * Professionally handle complex, sensitive, or high emotion customer situations * De escalate concerns while delivering clear, accurate, and compliant information * Resolve issues efficiently while maintaining a customer first mindset * Document interactions thoroughly and accurately in internal systems * Partner with internal teams to research, escalate, or resolve issues as needed * Ensure adherence to company policies, procedures, and regulatory requirements * Represent the organization with professionalism, empathy, and accountability Additional Skills & Qualifications Excellent customer service and communication skills (verbal and written) * Proven ability to diffuse tense or emotional situations calmly and effectively * Strong problem solving skills with attention to detail * Experience in a call center or customer service environment required * Mortgage servicing center experience strongly preferred * Ability to navigate multiple systems and tools simultaneously * Comfortable working in a fast paced, high volume environment * Reliable, adaptable, and able to work independently and as part of a team Job Type & Location This is a Contract position based out of Plano, TX. Pay and BenefitsThe pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Plano,TX. Application DeadlineThis position is anticipated to close on May 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.