New

Patient Service Specialist

TEKsystems
$17.00 - $20.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, Maine, North Berwick
Apr 30, 2026
Patient Service Specialist (Registrar / Patient Access Rep) Location: North Berwick, ME (On-site) Schedule: * Monday & Wednesday: 9:00 AM - 6:15 PM * Tuesday & Thursday: 7:00 AM - 4:00 PM * Friday: 7:00 AM - 2:00 PM Employment Type: Contract-to-Hire (4 months) Pay Rate: $17.00 - $20.00/hour (with opportunity for conversion) Position Overview We are seeking a Patient Service Specialist to deliver exceptional customer service and administrative support in a fast-paced healthcare environment. This individual will serve as the first point of contact for patients and play a critical role in ensuring a smooth, efficient, and patient-centered experience. This role is ideal for someone who enjoys working directly with people, can handle sensitive conversations with empathy, and thrives in a structured yet collaborative environment. Key Responsibilities * Greet and register patients, ensuring accurate demographic and insurance information * Provide clear guidance on appointment expectations and next steps during check-in and check-out * Schedule appointments both in person and via phone * Verify insurance eligibility, benefits, and obtain authorizations as needed * Collect co-pays and counsel patients on financial responsibilities at time of service * Prepare intake documentation ahead of patient visits to ensure timely processing * Communicate with external partners including insurance providers, attorney offices, and translation services * Support daily administrative operations to maintain efficient patient flow and revenue cycle continuity * Maintain accurate records and adhere to quality assurance standards * Ensure a clean, safe, and organized front office environment Required Qualifications * Strong customer service orientation with excellent interpersonal skills * Ability to manage conversations with patients in a professional, empathetic manner-even in challenging situations * Experience in a customer-facing or professional work environment (retail, hospitality, healthcare, or similar) * Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook) * Comfortable navigating multiple systems and using office equipment (phones, copiers, fax machines) * Typing speed of at least 40 WPM * Basic math and understanding of bookkeeping or accounts receivable principles Preferred Qualifications * Prior experience in healthcare, patient access, or medical office settings * Experience with insurance verification or patient registration systems * Bachelor's degree (new grads welcome with strong customer service exposure) What Makes You a Great Fit * You are patient-focused and genuinely enjoy helping others * You're comfortable working on phones and interacting with a high volume of patients daily * You bring a positive attitude and can stay composed in a fast-paced environment * You're dependable and looking for a long-term opportunity Work Environment & Culture * Supportive, team-oriented environment with a "family-like" culture * Positive and laid-back atmosphere * Meaningful daily interactions where you directly impact patient experiences Benefits (Eligibility Dependent) * Medical, dental, and vision coverage * 401(k) retirement plan (pre-tax and Roth contributions) * Life insurance and disability coverage * Health Savings Account (HSA) * Employee Assistance Program (EAP) * Paid time off (PTO, vacation, sick leave) * Additional voluntary benefits (critical illness, accident, etc.) Hiring Process * Interview: In-person with the Center Manager * Expected Start Date: May 11, 2026 * Background check required Additional Notes This position plays a vital role in supporting operational efficiency and ensuring patients receive timely care. Success in this role requires a genuine interest in the work and comfort engaging with patients regularly via phone and in person. Job Type & LocationThis is a Contract to Hire position based out of North Berwick, ME. Pay and BenefitsThe pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in North Berwick,ME. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.