Manager Store Operations Projects

Requisition ID:925943
Store #:130035 LC Store Ops - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

GENERAL FUNCTION
The Store Operations Manager supports the Director, Project Management in coordinating and executing cross-functional initiatives that impact store operations. This role helps track key initiatives, manage project intake processes, and assess the operational impact of programs across stores. The position works closely with cross-functional partners to gather requirements, monitor progress, and ensure initiatives are implemented effectively. The role also supports analysis of store performance and operational initiatives to identify opportunities for improvement.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports the Director, Project Management in coordinating cross-functional initiatives that impact store operations
• Manages the intake and tracking process for new initiatives, partnering with project owners and functional teams to clarify scope, timing, and operational impact
• Maintains visibility into the portfolio of operational initiatives, helping track progress, identify dependencies, and escalate risks when needed
• Evaluates proposed initiatives to assess potential impact on store operations and helps develop balanced recommendations
• Supports the annual planning process by assisting with analysis, documentation, and coordination of operational initiatives and investments
• Collects, analyzes, and synthesizes store performance data to help identify trends, opportunities, and operational improvements
• Develops presentations and materials to communicate initiative progress, findings, and recommendations to leadership
• Collaborates with cross-functional partners to gather business and operational requirements needed for initiative implementation
• Assists with tracking key project milestones and ensuring follow-through on deliverables
• Participates in operational improvement initiatives and special projects that support store performance

BASIC QUALIFICATIONS

• Bachelor's Degree in Business or related field
• 5+ years of relevant experience in operations, project management, retail, or business analysis
• Strong business acumen and analytical skills
• Effective presentation and communication skills
• Ability to quickly learn new concepts and translate them into actionable insights
• Ability to collaborate effectively with cross-functional teams and build relationships at multiple levels
• Strong prioritization and organizational skills with a focus on results
• Ability to anticipate and manage issues while supporting project execution
• Strong analytical and data management skills including advanced Excel (pivot tables, VLOOKUP, etc.)

PREFERRED QUALIFICATIONS

• MBA or other advanced degree
• Experience supporting multi-year or annual planning processes
• Retail store operations experience
• Experience in program management, project management, or operational strategy roles

Pay Range:90,327.90-139,498.20

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.