Patient Services Specialist

Description

The Ministry's primary representative for all financial concerns of our patients. Provides all services needed to resolve a patient's financial needs, except in highly unique situations. Performs all financial clearance functions, including insurance verification, authorization, benefit analysis, financial counseling, and initial financial application completion. Understands all components of patient accounting and provides assistance with billing or collection issues. Performs all pre-registration and registration functions for patients. Conducts patient interviews, explains Medical Center policies, collects patient liabilities and financially clears the patient prior to or at the time of service. Provides financial counseling when appropriate. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters.

Providence caregivers are not simply valued - they're invaluable. Join our team at Queen Of The Valley Medical Ctr thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Associate's Degree Preferred fields: Healthcare, Business Administration or related field. Or equivalent educ/experience
• 2 years of college, or
• High School graduate or equivalent, with 3 years of appropriate work experience in a financial setting indicating a high level of communication skills and organizational ability.
• Coursework/Training Completion of a medical terminology class. Or equivalent educ/experience
• ROP, or
• 2 years of experience that demonstrates knowledge of CPT and ICD-9 coding.
• Coursework/Training Successful completion of the Patient Access Training modules within 90 days of obtaining position.
• 2 years Experience specific to patient registration, insurance verification, financial counseling/billing or collections.
• 6 months Experience with insurance eligibility systems, including Medicaid (Medi-Cal), Medicare and other commercial and private payer eligibility systems.

Preferred Qualifications:

• Bachelor's Degree Healthcare, Business Administration or related field.
• Upon hire: CHAM certification through the National Association of Healthcare Access Management (NAHAM)
• Meditech experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 427001

Company: Providence Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Part time

Job Shift: Day

Career Track: Admin Support

Department: 7810 SCHEDULING

Address: CA Napa 1000 Trancas St

Work Location: Queen of the Valley Medical Center

Workplace Type: On-site

Pay Range: $31.28 - $39.46

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.