Senior Practice Assistant, Orthopedics

Massachusetts General Hospital
$19.37 - $27.71
tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
May 20, 2026
The Senior Surgical Scheduler plays a key role in supporting a highvolume orthopedic surgery practice specializing in total hip and total knee arthroplasty. This position provides advanced administrative support to the surgeon and practice, manages complex surgical scheduling, and ensures seamless coordination of patient care across the full surgical episode. The role requires strong organizational skills, excellent communication, and the ability to work efficiently in a fastpaced clinical environment. This hybrid role includes one remote day per week (Tuesday, Wednesday, or Thursday), determined upon hire based on the surgeon's operating room schedule. Remote days are not available on Mondays or Fridays. Essential Functions: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. - Make patient appointments and maintain appointment records. - Assist callers with routine inquiries, and schedule appointments. - Process patient billing forms and scan documents to patient medical record/LMR. -Acts as "Super User" for scheduling, registration and billing systems. - Provides assistance and training to others in these areas. - May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. - Provides functional guidance - In conjunction with Supervisor oversees daily activities of practice staff. - May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Department: MGH Orthopedics, Arthroplasty Schedule: Monday - Friday \| Onsite Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.