Manager, DevOps Engineering

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Teladoc Health Inc. seeks Manager, DevOps Engineering (Multiple Openings) at its facility located at 155 E 44th Street, 17th Floor, New York, NY 10017.

JOB DESCRIPTION:

Work with engineering development leadership to build shared cloud infrastructure and application services that meet the requirements and needs of the commercial platform and application teams. Ensure services are designed with 24/7 availability and operational maturity. Lead, manage and inspire a team of DevOps engineers. Build and maintain a highly effective release management system. Assign and monitor the work of technical personnel, ensuring that application infrastructure development and deployment is done in the best possible way, and implement quality control and review systems throughout the development and deployment processes. Conduct periodic reviews with key stakeholders. Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customer's experience. Analyze and review application performance against the Technical Operations SLA. Work with cross-functional business teams to understand requirements and other performance SLAs. Collaborate with Product and Customer Support teams to plan and deploy product releases. Implement proactive monitoring, alerting, trend analysis and self-healing systems. Initiate and drive service improvement plans, collaborating with our SRE and NOC teams. Manage analysis and approval of new code through security and performance gates that the position will design and develop for feature-complete software. Be an advocate for security and performance standards in the organization. Manage operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more. Responsible for the team's adherence to ITIL and other audited regulatory compliance (HiTrust, FedRAMP) programs. Update management in case of critical incidents and act as a point of contact for other related communications. Work within IT and Technical Operations, business stakeholders and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, operational improvements to the website applications that Teladoc Health relies on. Ensure system technical specifications, process, procedures, runbooks, SOPs, and infrastructure requirements definitions based on conceptual design are maintained and high-quality for all technical and non-technical deliverables to a wider organizational audience and for T3-4 level support of production workloads. Ensure the development of our SaaS public and private cloud infrastructure is conducted in cost conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques. Participate in the full software and infrastructure development life cycle process including requirements analysis and design implementation. Consult with the Product Management team to prototype, refine, test, and ship products to meet business needs. Consult and participate in implementation of new customer features, products, and utilities. Identify and evaluate new technologies for implementation. Analyze user needs to determine technical requirements. Collaborate with the Operational, Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommend operational improvements to them. Ensure internally developed and externally acquired custom off the shelf solutions are appropriately instrumented and monitored via the Teladoc monitoring standards. Perform managerial work to accomplish tasks and projects within defined timelines and in a professional manner in alignment with active standards. 100% Telecommuting. The role supervises 9 individuals.

REQUIREMENTS:

This position requires a bachelor's degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field. Plus 8 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry. Additionally, the applicant must have professional experience with: (1) Version management and ticketing systems such as Git and Jira; (2) Deploying, operating and troubleshooting web application software on Unix/Linux systems; (3) Continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.; (4) Working with large scale infrastructure in AWS or Azure public cloud; (5) Designing systems with high availability and disaster recovery; (6) Monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.; and (7) Unix/Linux system administration and troubleshooting.

Alternatively, the employer will accept a Master's degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field. Plus 6 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry. Additionally, the applicant must have professional experience with: (1) Version management and ticketing systems such as Git and Jira; (2) Deploying, operating and troubleshooting web application software on Unix/Linux systems; (3) Continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.; (4) Working with large scale infrastructure in AWS or Azure public cloud; (5) Designing systems with high availability and disaster recovery; (6) Monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.; and (7) Unix/Linux system administration and troubleshooting.

RATE OF PAY: $261,248.00 - $261,248.00 per year

Applicants who are interested in this position should apply by emailing resume to recruiting@teladoc.com. Reference Job Code: 9647745_2026 or via https://www.teladochealth.com/careers/ and search for Manager, DevOps Engineering.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.