Chief Transformation Officer (CTrO)

The Chief Transformation Officer (CTrO) serves as the County's executive leader for enterprise transformation, performance improvement, digital service modernization, and data-informed operational decision-making. Reporting to the Deputy Chief Operating Officer, the CTrO leads the Office of Innovation, Strategy & Performance (OISP) and oversees the delivery of major cross-department initiatives, service redesign, performance management, strategic planning, and analytics functions.

The Chief Transformation Officer reports to the Deputy Chief Operating Officer and serves as the senior executive responsible for enterprise transformation, innovation, and performance across the County.

Key Responsibilities

• Lead the County's enterprise transformation agenda aligned with Commissioners' and executive priorities.
• Provide strategic direction for OISP, integrating strategy, data, and delivery functions.
• Oversee performance management, strategic planning, and evidence-based budgeting alignment.
• Lead enterprise innovation, service redesign, and digital service delivery initiatives.
• Champion human-centered and resident-centered approaches to government.
• Partner with the CIO on digital enablement, data infrastructure, cybersecurity, and AI implementation.
• Lead non-technical AI governance, responsible use frameworks, and use-case prioritization.
• Oversee analytics, GIS, and data-driven insights supporting decision-making.
• Serve as a senior advisor to the DCOO, COO, CFO, County Solicitor, and Commissioners.
• Build organizational capacity for change, innovation, and continuous improvement.

• Directly oversee leadership within the Office of Innovation, Strategy and Performance.
• Establish clear operating rhythms, governance, and accountability across OISP.
• Foster a collaborative, inclusive, and learning-oriented culture.
• Develop internal talent and support career growth pathways.
• Ensure alignment and coordination across departments and with external partners.

Required Qualifications & Competencies

• Demonstrated experience leading complex organizational or enterprise transformation.
• Strong understanding of public-sector operations, strategy, performance, and analytics.
• Experience with innovation, service design, or digital transformation.
• Exceptional communication, facilitation, and executive presence.
• Ability to lead multidisciplinary teams and influence across organizational boundaries.
• Strategic thinker with strong operational judgment.
• Commitment to equity, accessibility, and resident-centered service delivery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.