Administrative Support Associate

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women's Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

The primary focus of the Administrative Support Associate is to provide the essential organizational and procedural functions for the physical therapy department and support the sports medicine staff. The Administrative Support Associate daily functions consist of formatting master schedules for physical therapists and athletic trainers.

The Administrative Support Associate is the primary contact for UNC students, UNC staff, and the general public in the Physical Therapy unit. This position deals with patients directly, either in person or over the telephone, when making the necessary appointments. The Administrative Support Associate must be able to handle questions concerning the process for clinical visits, insurance costs, referral eligibility, etc.

While collaborating on the master schedules, the Administrative Support Associate must know the athletic teams each staff member covers and their practice and travel schedules. Appointments are scheduled for the physical therapists and athletic trainers.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

• Experience with electronic medical records.
• Familiarity with insurance authorization and billing.
• Excellent communication skills.
• Experience in customer service.

Not Applicable.