HR Change Management Lead

Aquent is partnering with a leading and innovative retail organization renowned for its dynamic brand and commitment to exceptional customer experiences. This company is at the forefront of its industry, constantly evolving to meet the needs of its diverse workforce and operational demands across various environments, including corporate, retail, and distribution centers. They are dedicated to fostering an inclusive and efficient work environment through strategic HR initiatives and technological advancements.

Are you a seasoned change management expert ready to make a significant impact on how a large-scale retail organization empowers its people? We are seeking a visionary Change Management Lead to drive the successful adoption of critical HR systems and processes, shaping the employee experience across all operational landscapes. In this pivotal role, you will be the architect of smooth transitions, ensuring that every employee understands, embraces, and effectively utilizes new HR tools and workflows. Your work will directly contribute to enhanced operational efficiency, a superior employee experience, and the achievement of vital business outcomes across all sites.

**Key Responsibilities:**

* Lead and execute multiple complex and/or critical cross-functional HR change initiatives simultaneously, including the implementation of new programs, processes, and technologies, to drive adoption and sustainment.

* Create and deliver project and change management strategies aligned to business performance objectives to drive adoption of strategic HR initiatives.

* Collaborate with HR Project Managers and act as a project coordinator and change manager leader for various large-scale HR projects and processes from inception to closure, ensuring successful delivery on time, within budget, and meeting quality criteria.

* Manage existing and create and deploy relevant change tools to drive adoption based on scope of change.

* Provide an enterprise view of capacity for change and outline plans to align timing with other change impacts for stakeholders.

* Lead production of project charters with business sponsor(s) and stakeholder(s); identify change impacts; create change plans to facilitate change to future state with relevant stakeholders; and ensure timely identification and mitigation of risks and issues.

* Implement project and change scorecards and leverage organizational data to create predictive change recommendations to project teams.

* Develop and maintain project plans and timelines; identify and manage risk, scope, and change management needed. Consider the impact on the organization and tailor needs to the program implementation and impact, considering the needs of diverse audiences from hourly to executive across corporate, distribution centers, and retail environments.

* Partner with HR Business Partners and business leaders to identify impacts; align with HR to define role/responsibility clarity and people impacts to work as well as the skills required to accomplish the work.

* Oversee and manage project and change management tracking tools and dashboards, including the creation and maintenance of executive-level reporting.

* Oversee the development and delivery of targeted training programs to equip employees and HR teams with the necessary skills and knowledge to effectively utilize new HR systems and adapt to updated processes.

* Support organizational design and the definition of roles and responsibilities within HR and across operational teams as new HR systems and processes are implemented.

* Evaluate and ensure user readiness across all employee groups (retail, corporate, distribution centers), managing stakeholders throughout the HR change lifecycle and gathering feedback for continuous improvement.

**Must-Have Qualifications:**

* 3+ years of progressive experience in HR Project Management; Certified Project Management certification preferred.

* Experience creating and implementing assessments, stakeholder management plans, change implementation plans, communications materials, project and change scorecards and readiness assessments, and learning materials to support design and delivery.

* Demonstrated track record of success in effectively counseling and advising business leaders in a collaborative way to achieve project and change success.

* Strong analytical and problem-solving skills with high-level attention to detail and accuracy.

* Strong change management experience and skills, including the ability to manage resistance to change and promote adoption of new processes and tools.

* Exceptional communication and interpersonal skills to interact with stakeholders at all levels of the organization.

* Experience with HR systems, including HRIS, payroll, time & attendance, and applicant tracking systems.

* Ability to manage competing priorities, work on simultaneous projects, and flex and adjust in a fast-paced, fluid environment.

* Demonstrate competencies in Agility & Manages Ambiguity, Drives Results, Client Focus, and Collaboration.

* Demonstrate values of Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

**Nice-to-Have Qualifications:**

* 3-5 years of experience in HR-related Change Management.

* Knowledge of specific HR technology modules is a plus.

* Proficiency with modern collaboration and productivity tools.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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