Sr Specialist - Storm Execution & Support Ops - BW Technology Support

Overview

Storm Execution & Support Ops is excited to invite a passionate, forward-thinking, and results-driven professional to become a valued member of its leadership team. In this pivotal role, you will work under the guidance of the Section Manager as a Senior Specialist, where youll play a key part in ensuring the highest levels of performance and reliability for our Outage Management Systems (OMS) and associated applicationscritical tools that power CECONY Electric Operations and support both CECONY and O&R outage response efforts.

As a Senior Specialist, youll collaborate with talented teams across Enterprise Technology & Security (ETS) and trusted vendors to spearhead the development and rollout of innovative software enhancements and major releases. You will shape and refine business procedures, orchestrate comprehensive testing strategies, and lead impactful training initiatives for users. Your leadership will drive successful user acceptance testing (UAT) and ensure our teams are empowered with the knowledge and skills necessary to fully leverage these systems, making a direct impact on our ability to serve communities efficiently and effectively.

This is a unique opportunity to make your mark in a dynamic environment where innovation and excellence are not just encouragedtheyre expected.

Responsibilities

• Fosters and adheres to Electric Operations Outage Management System (OMS) Vision and Strategy, works closely with Electric Operations, Regional Control Centers, Engineering the Business and ETS IT to ensure we are fully leveraging technology investments, recommends vendor software solutions to align with vision and business needs.
• Works closely with Electric Operations organizations to facilitate the successful execution of the Companys Outage Management Systems (OMS) and related applications.
• Develops and is responsible for maintenance and revision of procedures, polices, guidelines and training documentation to efficiently support use of OMS and related applications.
• Partners with the User population and ETS on Upgrades, System Performance / Outages, and Job Aid information.
• Reinforces business requirements and testing protocols for user acceptance testing of all OMS products, ensures user compliance with testing protocol and recommends go/ no go approval on enhancement integration.
• Demonstrates organizational skills, strong problem-solving skills and the ability to diagnose and resolve application defects, up to and including software / configuration errors.
• Assists and supports electric operations users and Incident Command Structure during all system emergencies.
• Ability and willingness to learn new applications such as OUA, Outage Map and related storm applications.
• May perform other related assignments as required.

Qualifications

• High School Diploma/GED and 5 years related work experience in Electric operations, Control Center, IT, Emergency Management, ICS Response, or other related field or
• Associate's Degree and 4 years related work experience in Electric operations, Control Center, IT, Emergency Management, ICS Response, or other related field or
• Bachelor's Degree and 3 years related work experience in Electric operations, Control Center, IT, Emergency Management, ICS Response, or other related field or
• Master's Degree and 2 years related work experience in Electric operations, Control Center, IT, Emergency Management, ICS Response, or other related field.

• Must have a functional understanding and knowledge of the electrical distribution system operation, required.
• Must have an understanding of electrical system operations, control center operations and storm restoration methods, required.
• Must demonstrate leadership skills and experience managing projects, required.
• Must be able to exercise independent judgment, demonstrate excellent problem solving abilities and be able to render sound business decisions, required.
• Must have excellent interpersonal skills to effectively interact with all company departments including regional control centers, ETS, Emergency Preparedness, Customer Operations, Engineering in addition to various levels of management and third party vendors, required.
• Must be extremely well organized, detail oriented, flexible to handle multiple assignments, and meet stringent deadlines, required.
• Must have excellent oral and written communication skills to effectively interact with all levels of the organization and third party vendors, required.
• Must have strong working knowledge and experience in the principles and process of Outage Management and an understanding of the Outage Management System (OMS) and related products, required.

• Effective leadership skills
• Demonstrated problem solving skills
• Strong written and verbal communication skills
• Ability to drive multiple projects to successful completion
• Proactively approaches responsibilities
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality

• Driver's License Required

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within and outside Company service territory as needed.
• Must be able and willing to work at field locations in all weather conditions.