Call Center Representative - ENT

Job Description:
Position : Call Center Representative

Location : East Syracuse, NY

Are you passionate about delivering exceptional customer service and building meaningful relationships? We are seeking a dynamic Call Center Representative - ENT to join our team. In this vital role, you will handle a high volume of calls, assist customers with their needs, and contribute to our company's reputation for outstanding service. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for you to make a real impact.

Required Skills:

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to handle high call volumes efficiently
• Customer service orientation with a friendly and professional demeanor
• Proficiency in using communication tools and CRM software
• Ability to assess customer needs and provide appropriate solutions
• Attention to detail and organizational skills

Nice to Have Skills:

• Experience in healthcare or ENT-related customer service
• Bilingual skills or multilingual proficiency
• Knowledge of medical terminology related to ENT

Preferred Education and Experience:

• High school diploma or equivalent; college coursework preferred
• Previous experience in a call center or customer service role, particularly within healthcare or ENT settings

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.