Program Manager - Street Outreach

Location: The Salvation Army-Henderson Corps

STATUS: Full Time/Non-Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor's degree in Social Work or related discipline. A minimum of four years of related employment experience may be substituted for degree requirements.
• Demonstrate a positive attitude, with the ability to communicate & work with people of diverse backgrounds & circumstances.
• Able to maintain a non-judgmental attitude, professional approach, and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills.
• Ability to assess at-risk participants and situations.
• Ability to maintain strict confidentiality.
• Successful background clearance
• Experience working with homeless and/or at-risk veterans preferred.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Must have a valid NV Driver's License, clean driving record, and own registered and insured vehicle.

The position is 90% outdoors and in some very dark and small places, i.e. tunnels, bridges and remote locations where the homeless may be living. Additionally, teams will NOT be accompanied by law enforcement or security officers.

RESPONSIBILITIES

• Supervise Street Outreach Specialists and oversee day-to-day operations.
• Assist the Homeless Services Coordinator with the facilitation of staff training.
• Ensure logs, census, and reports are accurate and timely.
• Provide direct case management services to homeless individuals.
• Coordinate care with community partners and others on behalf of participants for eligibility documentation and mental and physical health services.
• Learn and maintain knowledge of community referral agencies and procedures, along with modifications to those procedures.
• Maintain, record, and report the progression of clients through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens, and other locations where homeless and at-risk families may congregate.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and trainings.
• Prepare shift schedule for Homeless Outreach Specialist.
• Approve staff timecards and time off requests.
• Complete staff 90-day and Annual evaluations.
• Other duties and special projects as assigned as they relate to the position of Program Manager.

This position has access to confidential and private information. Confidentiality and privacy must be observed. This position is subject to grant funding; however, if the funding ends the position may be eliminated.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. H/she must be able to communicate to clients, vendors, and coworkers. Must be able to hear well enough to drive a vehicle.

The employee must regularly lift and/or move up to 20 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, or desktop/laptop computer, as well as the ability to access and produce information from a computer, be knowledgeable of Microsoft Office, other programs assigned, and the ability to understand written information.