Administrative Communications Coordinator (Cardiology)

• Create drafts and disseminate all section communication under the direction of the Section Chief

• Coordinate communication on behalf of the Section Chief and Administrative Director with DoM, BMC & BU

• Create the monthly section newsletter

• Develop and maintain the section's network contacts including former employees and fellows

• Develop and maintain database of alumni and network contacts for outreach and philanthropic initiatives

• Carry out fund raising initiatives for the section under the guidance of the Section Chief

• Work with BU and BMC Development to develop proposals, program plans, marketing materials, acknowledgement letters and other written materials to meet fundraising goals

2) Website/Social Media Presence

• Oversee department's social media and digital media presence and projects including Twitter/X, Facebook, and Instagram

• Create social media calendar and posts

• Maintain both the Cardiology website within the Boston University Chobanian & Avedisian School of Medicine and the Cardiology website within Boston Medical Center, and ensure they are consistent and up to date

• Maintain, update, and monitor analytics for Cardiology's website

• Coordinate and collaborate with BMC/BU marketing departments to optimize online marketing opportunities for Cardiology as well as Search Engine Optimization (SEO)

3) Administrative Support

• Perform complex administrative duties include the use of EPIC for communications on behalf of the assigned provider

• Responsible for administration of office operations including presentation, spreadsheets, charts, correspondence, scheduling meetings, managing calendar, office inventory, ordering supplies, taking minutes, overseeing work orders, processing daily mail, responding to inquiries and maintaining and updating databases

• Serve as first contact for the assigned providers, greet visitors and appointments and address inquiries as appropriate.

4) Special Projects

• Draft correspondence including for promotions and sponsorships

• Develop annual reports, event promotion materials, brochures, flyers, etc.

5) Perform other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Associate's degree in Business Administration or Social Media or a related field or equivalent work experience.

EXPERIENCE:

• Requires at least two years of previous office or healthcare facility experience. Experience in website development. Prior experience with EPIC a plus.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge of various computer software systems, including WordPress , Microsoft Office, Zoom, and hospital wide systems such as EPIC.

• Ability to use business English in verbal and written form, use correct grammar, punctuation and spelling.

• Ability to work independently and to make decisions based on department polices and established procedures.

• Excellent Customer Service Skills and ability to communicate in a courteous, pleasant and professional manner with all internal and external contacts.

• Must be able to maintain strict confidentiality of all personal/health and sensitive information.