New

Call Center Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Strasburg
Apr 18, 2026
Job Title: Member Service Representative - Contact Center (Remote) Job DescriptionThe Member Service Representative supports a 24/7, high-volume, schedule-driven contact center by responding to inbound and outbound member calls and other inquiries. In this role, you provide accurate information about financial products and services, perform account transactions, and ensure an exceptional member experience through active listening, strong customer service, and effective use of multiple systems in a structured environment. Responsibilities * Respond promptly and professionally to inquiries and requests from members and other individuals in a high-volume contact center environment. * Handle back-to-back inbound phone calls for the majority of each shift, providing consistent and courteous service. * Provide clear and accurate information regarding products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types. * Perform transactions and related functions for various account types while following established procedures and policies. * Demonstrate active listening skills to understand member needs and provide appropriate solutions or guidance. * Advise members on additional products and services that may meet their financial needs and support positive member interactions. * Use multiple computer systems and tools simultaneously to research, document, and complete member requests efficiently. * Follow all policy and compliance requirements while handling member information and completing transactions. * Work effectively within a schedule-driven and structured environment, adhering to assigned shifts, breaks, and meal periods. * Maintain a high level of professionalism and customer focus during extended periods of continuous call handling. * Adapt to varying shift start and end times within a defined window while maintaining required daily availability. * Support the contact center's 24/7/365 operation by working assigned shifts that may include days, evenings, nights, weekends, and holidays as needed. Essential Skills * Proven customer service experience in a professional, structured, or high-volume environment. * Experience handling inbound and outbound calls in a call center or similar setting. * Strong data entry skills with the ability to accurately input and update information while on calls. * Ability to work effectively in a very structured, schedule-driven, and policy-compliant environment. * Comfort working with high call volumes and back-to-back phone calls for extended periods. * Excellent verbal communication and active listening skills to understand and address member needs. * Ability to navigate and adapt to multiple computer systems and applications simultaneously. * Strong attention to detail and accuracy when performing transactions and following procedures. * Professional demeanor and reliability in adhering to scheduled shifts, breaks, and operational expectations. Additional Skills & Qualifications * Background in call center, administrative, secretary/receptionist, banking or mortgage, professional office environment, or high-volume retail environment. * Familiarity with financial products such as savings accounts, checking accounts, consumer loans, credit cards, and IRAs is helpful. * Ability to thrive in a fast-paced, member-focused contact center environment. * Comfort discussing financial products and services and identifying opportunities to meet member needs. Why Work Here?Join a mission-driven organization that serves the financial needs of military members and their families around the world. Be part of a global operation with hundreds of branches and a large, established member base, offering stability and meaningful work. Enjoy a culture that values work-life balance, providing shifts you can reasonably manage without significant negative impact on your personal or family life. Work in a remote role that combines professional growth, continuous learning, and the opportunity to make a real difference in members' financial lives every day. Work Environment This is a remote contact center position, and candidates must live within approximately 60 miles of Winchester or Tidewater to be considered. The contact center operates 24/7/365 to support members worldwide, so shifts may include days, evenings, nights, weekends, and holidays. The environment is highly structured and schedule-driven, with breaks and meals taken at scheduled times. Most shifts are flexible, meaning your start and end times can vary within a one-hour window, and you must maintain 9.5 hours of daily availability to accommodate this variation. You will handle back-to-back phone calls for the majority of your shift and may take calls for up to four hours before your next break, using multiple computer systems and tools throughout the day in a professional, policy-compliant setting. Job Type & Location This is a Contract to Hire position based out of Strasburg, VA. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Strasburg,VA. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.