New

Remote Customer Support Specialist - EmailBased (Plumbing & Home Products)

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Ontario
Apr 18, 2026
Remote Customer Support Specialist - EmailBased (Plumbing & Home Products) Company / Product Focus This role supports the Pfister line of products, specializing in faucets, plumbing fixtures, and related home products. Customer interactions are conducted primarily via email, with minimal to no phone support required. Position Summary The Customer Support Specialist provides knowledgeable, empathetic, and solutionsfocused support to customers regarding product installation, troubleshooting, warranty replacements, and order management. This is a remote, emailbased customer service role requiring strong written communication, technical problemsolving skills, and a commitment to exceptional customer experience. You will manage a high volume of inbound email inquiries (approximately 65-70 emails per day) while maintaining accuracy, professionalism, and brandaligned communication. Key Responsibilities Customer Interaction & Communication * Respond to customer inquiries via email and digital channels with professionalism and empathy * Demonstrate active listening by thoroughly reviewing customer inquiries, order history, and case details * Communicate clearly and confidently using a consistent, brandaligned written tone * Build rapport and longterm customer trust through thoughtful, solutiondriven responses Customer Solutions & Technical Support * Provide guidance on product installation, troubleshooting, and warranty replacements * Accurately assess customer needs and identify appropriate resolutions * Clearly document cases and communicate next steps in writing * Resolve issues with urgency while maintaining high attention to detail and accuracy Order & Case Management * Perform daytoday order entry and order management activities * Follow established order entry policies and procedures * Optimize order fulfillment and respond to customer requests efficiently * Maintain accurate records across CRM and order management systems Team & Remote Collaboration * Collaborate effectively within a remote, fastpaced, teambased environment * Communicate clearly using internal digital tools * Maintain accountability for attendance, availability, and performance metrics * Remain flexible and support department initiatives, process improvements, and crossfunctional efforts * Take ownership of customer and internal issues through resolution and followup Required Skills & Qualifications Required * 2+ years of customer service experience (call center preferred) * Strong written communication skills * High attention to detail and accuracy * Comfortable working across multiple systems simultaneously * Proficiency with Microsoft Outlook and Microsoft 365 * Ability to navigate online tools and internal knowledge bases * Strong typing and 10key skills * Comfortable working independently in a remote environment Preferred / Nice to Have * Experience with SAP and/or Salesforce * Background in plumbing, HVAC, home improvement, or warranty support * Technical or product support experience Education * High school diploma or equivalent required Experience Level * Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Ontario, CA. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Ontario,CA. Application DeadlineThis position is anticipated to close on Apr 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.