Assistant Director, Reservations, Rental and Membership Services

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Assistant Director of Reservations, Rentals & Membership Services manages and supports the day-today operations of all rentals and bookings for recreational facilities, as well as membership services at Modesto Maidique Campus (MMC) and Biscayne Bay Campus (BBC). Reservations are executed for the following facility locations: Wellness and Recreation Centers MMC & BBC, aquatics center, panther pool,outdoor turf complexes, high ropes course, outdoor basketball courts, sand volleyball courts, outdoor walking/jogging trail, and outdoor tennis/pickleball courts.

• Manages all requests for facility space rentals from student organizations, departments, and community organizations. Provides ongoing expertise concerning the planning of recreation, athletic and other rental activities, and memberships for Campus Recreation. Provides onsite supervision of events.
• Assists in the development of assessment and evaluations tools to improve facility operations and services. Provides ongoing feedback and recommendations on facility and operations enhancements.
• Assists with the planning and implementation of risk management initiatives and membership outreach. Overseeing training sessions to ensure facility rentals and activities comply with Florida International University policies and Campus Recreation facility guidelines and event best practices. Ensures departmental compliance with all University youth protection guidelines.
• Recruits, hires, trains, mentors, and evaluates student employees. Prepares and approves student employee payroll.
• Manages all financial transactions, including membership, locker, and guest pass sales, billing, receiving, and depositing funds in compliance with university policies. Reconciles funds with Professional Accountant II and Central Reservations System.
• Cultivates relationships and partnerships with student organizations, other FIU departments, and the community.
• Collaborates with Central Reservations Office to ensure consistent application of university and Campus Recreation policies and procedures.
• Schedules all events and memberships in the Events Management System (EMS) and Fusion.
• Provides exceptional customer service, troubleshoot issues and proactively identify potential challenges as it relates to the execution of events.
• Conducts daily audit of reservation workflow to ensure that each party in the process is completing their appropriate responsibilities.
• Assists with the development and ongoing edits to reservations and rental policy and procedures manual.
• Assists the Senior Director to prepare and finalize monthly, quarterly, and annual reports, ensuring data accuracy and timely submission. Supports the Senior Director with assigned strategic administrative assignments and special projects.
• Communicates and supports department goals and objectives that align with the mission, vision, and values of the Division of Student Affairs.
• Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Handles check transactions as needed. Will have access to a third-party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.

Bachelor's degree and four (4) years of experience in a related field; OR Master's degree and two (2) years of experience in a related field. CPR/Standard First Aid Certification or must obtain certification within 45 days of employment.

• Knowledge and experience in various sport and recreational activities.
• Master's degree in educational administration or recreation management.
• Experience in recreation and/or athletics in the collegiate setting.
• Knowledge of basic safety and risk management practice and industry standards as it relates to recreation, athletics, and youth programming.

Administrative

Begin time: 9:00 AM

End time: 5:30 PM

Operating University Vehicles (all types)

• Driver's License Check
• Expanded Background Check

• Ability to work flexible hours as needed.
• Travel to FIU Campus
• Ability to work occasional evenings, weekends, and holidays.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.