Principal Product Manager

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)




• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering




• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

We are seeking an entrepreneurial, results-oriented Principal Product Manager. You will leverage your deep product management expertise to work backwards from customer scenarios and identify the right opportunities to help us accelerate at scale and innovate faster for our customers. If you have a passion for innovation, for thinking big to tackle complex problems, for solving some of the biggest technical challenges in the industry, and for building elegant products that delight our customers, we need you!

Essential Duties and Responsibilities

• Define and own the end-to-end product vision, strategy, and execution.
• Lead a cross-functional team of engineers, designers, program managers, and other product owners.
• Collect and use customer and market signals and research to identify product gaps, define product capabilities, and market justification.
• Use your technical judgment and understanding to test assumptions.
• Drive day-to-day product development from design to release with appropriate scheduling to deliver products on time with the right feature set and quality.
• Create concise, clear, measurable product requirements and success criteria and communicate feature specs that enable multi-year product vision.
• Use data to influence our business strategy and technical priorities and escalate when necessary while maintaining vibrant working relationships.
• Independently represent your products and the product team, communicating with senior executives as well as with business and technical stakeholders.
• Collaborate with internal stakeholders such as Design, Engineering, AI Labs (R&D), Marketing, Sales, Business Development, Legal, and external partners.
• Take ownership of a complex and ambitious program that includes AI, data science, third-party relationships, habit loops, security, and privacy.
• Think big to build durable products that anticipate future pain points.
• Serve as a senior mentor and leader to other Product Managers and help them grow professionally.
• Help the company build lightweight processes and standards where appropriate, avoiding rework and reinvention where possible.
• Adjust product roadmap to changes in privacy regulation and internal policy.
• Evangelize your products and drive adoption.
• Personal responsibility for gaining a working understanding of all regulatory and legal requirements related to your role/work product and ensuring that those requirements are met.
• Other duties as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum 4 Year / Bachelors Degree

Preferred Graduate Degree MBA or similar Masters degree

Experience

10 Technical product or program management experience

8 End-to-end product delivery experience with some experience owning roadmap strategy and feature delivery. Some experience developing mobile / internet products required.

Knowledge, Skills, and Abilities

• Naturally curious and results-driven with an understanding that development and innovation often require creative solutions to overcome obstacles
• Able to tackle difficult and novel challenges
• Experience interpreting and communicating analytics
• Strong leader who can communicate clearly and effectively influence across cross-functional teams and organizational boundaries
• Experience in compiling and effectively communicating business plans, technical proposals, and product roadmaps to stakeholders at all levels
• An effective negotiator, able to make smart trade-offs without sacrificing quality
• Excellent verbal and written communication skills, and ability to build relationships with a distributed team
• Models and embraces accountability in self and teammates
• Desire to learn and grow
• Able to quickly adapt to new technologies and tasks
• Performance mindset with ability to self-measure goals and progress
• Bonus items:
• Knowledge of PowerBI, Snowflake, SQL, Jira
• Familiarity with software architecture, interfaces, and engineering principles
• Understanding of Apple and Android App Stores and best practices
• Knowledge of Agile, Scrum, Pragmatic Marketing, and Lean Startup methodologies
• Experience with hardware integration, wearables, sensors, wireless and wired connectivity
• Early-stage startup experience

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.