Professional, Workplace Experience

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience Ambassador delivers exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within select properties. This client-facing role combines hospitality expertise with operational excellence to create welcoming, efficient workplace environments. You'll serve as the vital connection between JLL, service partners, and clients-anticipating needs, solving problems creatively, and ensuring every employee and guest feels valued. This position offers the opportunity to develop your professional skills while directly impacting how people experience their workplace every day. Your passion for service and brilliant people skills will help transform ordinary office spaces into hospitality-focused environments that exceed expectations.

Serve as the primary point of contact for all client employee inquiries, troubleshooting, and feedback related to workplace services. Monitor shared inboxes, prioritize requests, and deliver timely, professional solutions that positively impact employee care and comfort.

Manage front desk operations by enthusiastically welcoming guests, executing the badging process for employees and visitors, accepting deliveries, and maintaining a safe, clean, organized lobby environment that reflects brand standards. Identify and escalate potential security risks to prevent privacy breaches or operational disruptions.

Coordinate meeting and event logistics including calendar management for conference rooms and event spaces, onsite event setup and cleanup, catering coordination, AV support, and supply management. Collaborate professionally with executive assistants, meeting hosts, and stakeholders to ensure seamless execution.

Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and performance metrics. Create work orders for custodial, maintenance, safety, and security concerns through appropriate systems when needed.

Spend a minimum of two hours daily engaging visibly with employees at reception or entrance areas while walking floors to ensure workspaces, conference rooms, mailrooms, and pantries are properly stocked and maintained. Build meaningful, lasting relationships with client employees and guests through intuitive service delivery that anticipates needs.

Serve as the onsite liaison for IT and cybersecurity teams, coordinating technical support to ensure seamless daily site operations. Connect proactively with clients, customers, and support teams to identify issues early and deliver creative solutions.

Drive continuous improvement by leveraging business intelligence, adopting best practices, and participating in process re-engineering initiatives that enhance service delivery efficiency. Achieve and exceed performance goals, team objectives, and client expectations while managing third-party vendor relationships for maximum service quality.

High School diploma or GED

Minimum 3-4 years of experience in hospitality or office operations

Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook

Strong communication and active listening skills with the ability to work effectively with clients at all levels of an organization

Demonstrated vendor management experience with the ability to coordinate multiple service partners simultaneously

Strong analytical skills with the ability to assess service performance and identify improvement opportunities

Exhibits initiative, responsibility, flexibility, and leadership in dynamic workplace environments

Experience conducting facility walkthroughs and ensuring compliance with service level agreements

Familiarity with facility management systems and work order creation processes

Knowledge of office layout planning, space utilization, and workplace resource management

Location: Washington, DC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.