Driver License Examiner Assistant - Penn Hills

NOTE: This posting will close on APRIL 26, 2026 or after 25 applications are received, whichever occurs first.

Join a team where you can truly impact public safety and customer service as a Driver License Examiner Assistant. In this role, you will be the welcoming face at the Driver License Center, guiding customers through essential licensing services while also playing a vital role in preventing identity theft and fraud by carefully reviewing documents. If you have an eye for detail, enjoy interacting with people, and want a job that contributes to safer roads and stronger communities, this is an opportunity worth pursuing.

In this position, you will work at a Driver License Center, assisting customers with the application and update processes for their driver's licenses or IDs. Your responsibilities will include welcoming customers, verifying their identification, guiding them through form completion, and inputting their data into the computer system. You will also conduct vision tests and administer written knowledge exams to confirm that applicants are familiar with driving regulations and traffic signs. Additionally, you will respond to customer inquiries and provide the necessary forms, brochures, and instructions tailored to each individual's situation.

It is essential to have a solid understanding of various services, such as REAL ID, license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses. You will be responsible for entering test results, preparing letters for restoration requirements, and ensuring that fee waivers are properly documented. The role also involves adhering to customer service policies, REAL ID regulations, and Title VI requirements, as well as issuing and scanning special forms for non-U.S. citizens. Ultimately, your goal is to deliver accurate, efficient, and respectful service to all customers.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.