Supv - Clinic Operations Support

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P142843-2533

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Clinic Operations Support Supervisor will be responsible for providing strategic and operational support. This role involves overseeing and coordinating daily administrative and clinical workflows, ensuring adherence to organizational policies, regulatory requirements, and industry best practices. The Supervisor serves as a key liaison between providers, staff, and leadership, facilitating effective communication, workflow optimization, and problem resolution. By supporting the implementation of operational strategies, managing staff performance, and monitoring clinic metrics, this position contributes directly to the delivery of high-quality patient care, the efficient functioning of multi-site operations, and the achievement of organizational objectives.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Operational Management: Supervise daily operations to ensure efficient patient scheduling and compliance with clinic policies across multiple sites.

* Staff Coordination: Guide onboarding, training, and workflow issue resolution to maintain operational efficiency.

* Provider Support: Address operational needs and facilitate communication to ensure resources are available across clinic locations.

* Administrative Oversight: Handle record maintenance, clinic performance metrics tracking, and adherence to policies.

* Strategic Support: Assist in implementing process improvements, policy updates, and efficiency programs in partnership with clinic leadership.

* Communication and Liaison: Serve as a bridge between providers, staff, and leadership to maintain operational alignment.

* Interdisciplinary Collaboration: Support collaboration with various teams to enhance clinic operations and patient care initiatives.

* Training and Onboarding: Oversee training efforts to ensure staff have necessary knowledge and tools for success.

* Performance Management: Support procedures to enhance staff performance, including onboarding and workflow optimization.

* Process Improvements: Aid in developing enhancements for operational efficiency and patient care delivery.

* Patient Flow Enhancement: Supervise strategies to streamline patient flow and reduce wait times.

* Metrics Monitoring: Help monitor clinic metrics to identify opportunities for performance improvements and cost-effective operations.

* Resource Allocation: Determine how to best allocate staff, equipment, and resources to ensure efficient operations and continuity of care.

* Workflow Evaluation: Evaluate and adjust workflows, including scheduling processes, to improve efficiency and uphold quality standards.

* Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate degree in healthcare administration, medical office management or a related field

Experience: Three (3) years of progressively responsible and directly related work experience.

Licensure/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to adjust communications to fit the needs and level of understanding of the receiver.

* Ability to plan, direct, train, supervise and evaluate the work of subordinates.

* Ability to provide leadership and influence others.

* Ability to solve problems and identify solutions.

* Knowledge of computer systems and software used in the functional area.

* Knowledge of clinic operations, multi-site workflows, and healthcare regulations.

*Understanding of operational performance metrics and ability to support strategic initiatives.

*Strong problem-solving skills with the ability to identify workflow issues and implement effective solutions.

*Ability to manage multiple priorities and adapt to changing operational needs.

*Strong interpersonal and communication skills, with the ability to collaborate effectively across all levels of staff and leadership.

*Ability to support a high-volume, fast-paced clinical environment while maintaining quality and service standards

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $41.28 to $54.75

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.