Front Office Supervisor - 2nd Shift

Description

Looking for a leadership role in hospitality with a consistent evening schedule?

The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day.

As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.

Schedule & Pay

• Full-time position
• 2nd Shift: 3:00 PM - 11:00 PM
• Weekend availability required
• Pay range: $18 - $20/hour, commensurate with experience

Why Our Front Office Team Loves Working Here

• Consistent evening schedule
• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• A supportive team environment focused on People Pleasing People

What You'll Do

As a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience.

Responsibilities include:

• Supervise and support front desk associates and bell staff as needed
• Serve as the primary point of contact for guest concerns and escalations
• Ensure efficient and accurate check-in and check-out processes
• Monitor room inventory, availability, and upgrades
• Assist with VIP arrivals, group check-ins, and special requests
• Handle guest concerns with professionalism and resolve issues promptly
• Maintain accurate cash handling and house bank procedures
• Ensure completion of daily checklists and shift responsibilities
• Communicate effectively with housekeeping and other departments
• Complete shift reports and pass-along notes
• Support training, coaching, and development of front desk associates
• Maintain front desk organization and cleanliness
• Step in to assist the team during busy periods

What We're Looking For

We're looking for a confident, dependable leader who thrives in a fast-paced environment.

Ideal candidates will have:

• Previous front desk or guest service experience required
• Prior supervisory or leadership experience preferred
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Strong attention to detail and organizational skills
• Ability to multi-task and remain calm under pressure
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the shift

About Us

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Marcus Hotels & Resorts is an Equal Opportunity Employer.
All offers of employment are subject to E-Verify verification of identity and employment eligibility.