HR Support Representative 3

The Global Human Resources Group operates on the understanding that our people are our mostvaluable assets. They think globally to optimize our workforce, integrate our Core Valuesinto everything we do, and deliver the HR solutions to enhance the employee experience andenable future growth.

You will be a key driver of Lam's Employee Experience. You will drive a number of HR Lifecycle Initiatives including Onboarding, Offboarding and Human Capital Management transactions, such as Manager Changes, Work Location Changes, etc., during an employees tenure at Lam. You will be particularly focused on the U.S. new hire onboarding experience-ensuring weekly onboarding transactions, communications, and new employee orientation are executed accurately, on time, and with a high level of care. Within the Shared Services team, you will use SuccessFactors (HCM) and ServiceNow (case management) to deliver responsive support to employees and managers, improve process consistency, and apply insights from ServiceNow trends and engagement/lifecycle survey feedback to continuously strengthen Lam's HR Program Delivery.

• Own weekly onboarding operations in a Shared Services model, including new hire setup/transactions and workflow completion in SuccessFactors.
• Manage high-touch communications to new hires, hiring managers, and downstream partners (e.g., Physical Security, Global/Facilities services, Recruiters, HRBPs, COEs), ensuring stakeholders have timely information and clear next steps.
• Facilitate U.S. New Employee Orientation (NEO) on a weekly cadence-presenting live in person and ensuring a consistent, welcoming employee experience.
• Coordinate on-site orientation logistics for sessions hosted in Tualatin, OR and Fremont, CA (from Oregon), including room reservations, calendar invites, attendee rosters, catering orders, materials readiness, and day-of execution.
• Serve as a front-line HR support resource using ServiceNow to intake, triage, and resolve cases; ensure accurate documentation, follow-through, and appropriate escalations to HR partners as needed.
• Provide high-level consultation to employees and managers on HR programs, processes, and initiatives; support HR partners in delivering those programs with consistent messaging and process adherence.
• Use data and feedback (ServiceNow insights, onboarding metrics, engagement/lifecycle surveys) to identify trends and recommend improvements-particularly to pre-boarding and onboarding-working with the team to implement changes and measure outcomes.
• Support continuous improvement and standard work by documenting processes, creating/refreshing templates and communications, and identifying opportunities for automation and enhanced self-service.

Experience in HR Shared Services, HR operations, onboarding, or employee services in a medium-to-large organization.

Hands-on experience working in an HCM/HRIS-SuccessFactors experience strongly preferred.

Experience using a case management/ticketing platform (ServiceNow preferred) to provide employee and manager support, track work, and maintain documentation.

Proven ability to facilitate live sessions and present to groups; comfort delivering weekly New Employee Orientation in person.

Strong written and presentation communication skills with experience creating and sending high-volume, audience-specific communications (new hires, managers, and cross-functional partners) and presenting in a business environment.

Demonstrated operational excellence: attention to detail, ability to manage weekly cadence work, prioritize effectively, and meet deadlines in a fast-paced environment.

Data-driven mindset with experience using qualitative and quantitative inputs (case trends, surveys, metrics) to identify root causes and recommend process improvements.

Customer service orientation with sound judgment and discretion when handling sensitive employee information.

Ability to work on-site in Tualatin, Oregon a minimum of two (2) days per week and be present weekly to deliver orientation.

Key tools: SuccessFactors (HCM), ServiceNow (case management), Microsoft 365 (Outlook/Teams/Excel/PowerPoint).

Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.