Sitewide Associate

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Site Merchandising sitewide associate supports our digital customer strategy, process and operations, testing and implementation, and ongoing optimization to drive product discovery and selection. You will be a driver of centralized guardrails and execution across site discovery (navigation, facet/filtering), marketing event, promotion and content management across macys.com and influence future roadmap and experimentation needs. We are looking for a highly motivated business advocate to join our team of passionate thinkers and problem solvers. You will be directly responsible for aligning business priorities, utilizing analytics as the voice of the customer and knowledge of competitive research to understand what is happening in the space. A successful candidate will have passion for merchandising and collaborate with cross-functional units to drive business priorities and digital customer journey. The ideal candidate is someone who has experience defining strategy, proven project management skills for planning and executing a best in class customer experience through effective site merchandising tactics and strong partnerships.

What You Will Do

• Build trusting cross-functional relationships in a POD working group setting, including Product Management, Product Analytics, UX, Customer Experience, and Internal Site Merchandising partner.
• Partner with Site Merchandising and GFOB Strategy to identify digital enhancement ideas/needs based on knowledge of the category, industry trends and customer behaviors.
• Use key Site & Product analytics metrics for customer satisfaction, conversion & revenue and your strategic problem-solving skills to guide business priorities.
• Own alignment of business priorities through development of rolling backlog. Ability to prioritize business backlog as part of Product Operating Model.
• Have excellent communication to ensure that your business partners feel involved and informed at all times through transparent communication.
• Develop and lead business scale plan for Products.
• Leverage internal experimentation to A/B test business priorities for scalability.
• Be a champion for the business and user experience, and voice of the customer.
• Be the subject matter expert on competitive landscapes.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Proven ability to work with data to understand and analyze performance, drive decisions, and measure impact to the business, including analysis of quant & qual data to aid in prioritization.
• Creative, collaborative and team-oriented with the ability to interact with partners across the organization at all levels.
• Be anticipatory, with the ability to negotiate and influence peers and members of cross-functional teams.
• Partner with technology / POD to evaluate technical constraints, complexities, & capabilities
• Ability to identify use cases to support journey mapping, hypothesis development
• Identification of KPIs & engagement metrics.
• As a stakeholder be able to identify and communicate operational complexities, strategic objectives and plans, impacts, and considerations.
• Ability to think creatively, strategically, and technically.
• Adept at prioritizing and juggling multiple projects at once to meet tight deadlines

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.