Patient Services Ambassador

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Patient Services Ambassador is responsible for effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock. Major responsibility includes delivering meal carts to patient units, aiding in the meal set-up at bedside, discarding of soiled trays, taking inventory of nourishment area, stocking the nourishment area and accurately operating technical equipment. The Patient Services Ambassador will be responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks. In addition, they will be responsible for cashiering in the cafeteria.

Responsibilities:
Patients and families, associates, other departments' personnel are served in providing our services. Perform duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and hospital. Ensures that contacts with other healthcare team members is friendly, helpful and courteous at all times.

Other information:
Qualifications

EDUCATION REQUIREMENTS
High School diploma, GED, or equivalent experience preferred.

PROFESSIONAL EXPERIENCE REQUIREMENT
0-to-1-year related work experience.

LICENSURE/REGISTRATION/CERTIFICATION
None

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to maintain a positive attitude.
Ability to communicate with co-workers and other departments with professionalism and respect.
Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
Ability to use a computer.
Ability to provide clear directions and respond to employees.
Basic food-handling skills.
Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Maintains a positive attitude.
Ability to work a flexible schedule helpful.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.
Attends work and shows up for scheduled shift on time with satisfactory regularity.

WORK ENVIRONMENT
Generally, in an indoor setting, however, may supervise outside activities and events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.

PHYSICAL REQUIREMENT
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Dietary Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.