Service Delivery Manager (High Value)

Service Performance
* Oversee endtoend transportation service delivery to ensure ontime pickup, transit, and delivery of highvalue cargo.
* Monitor daily operational KPIs, on-time delivery (OTD, dwell time, route compliance, exception rate) and drive continuous improvement initiatives.
* Coordinate with operations, customer service, and logistics control towers to resolve service disruptions quickly and effectively.
* Conduct rootcause analysis of service failures and implement corrective/preventive actions.
* Lead regular performance reviews with internal teams and external partners to maintain alignment on service goals.
* Ensure adherence to contractual service levels and escalate systemic performance gaps.
• Security
  * Maintain strict compliance with company security policies and regulatory requirements for highvalue domestic cargo movement.
  * Implement and monitor cargosecurity protocols, including seal integrity, secure parking, driver vetting, and realtime tracking.
  Participate in the investigation of security incidents such as theft, tampering, or unauthorized route deviations.
  * Work closely with security operations teams to enhance GPS/geofence monitoring and threatresponse procedures.
  * Provide training and guidance to vendors and internal staff on security best practices for highvalue freight.
  * Ensure chainofcustody requirements are upheld throughout every stage of transit.
• Data
  * Ensure accuracy, completeness, and timeliness of transportation data across TMS, telematics, and customer-facing systems.
  * Validate that all shipments have correct geolocation data, timestamps, and required documentation.
  * Drive data-quality audits and partner with IT/analytics teams to resolve systemic dataintegration issues.
  * Monitor EDI/API performance with carriers and partner with IT staff to resolve quickly.
  * Use data insights to identify trends, performance risks, and improvement opportunities.
• Vendor Procurement & Performance Management
  * Support the evaluation, selection, and onboarding of transportation vendors qualified to handle domestic highvalue cargo.
  * Lead or contribute to RFP/RFQ processes, ensuring vendors meet operational, security, and compliance criteria.
  * Collaborate with procurement to negotiate rates, terms, and servicelevel agreements.
  * Conduct quarterly business reviews with carriers, covering performance, safety, incident history, and compliance adherence (specific to Cloud client performance)
  * Maintain an approved vendor list and ensure all partners have current insurance, certifications, and compliance documents.
  * Drive vendor improvement plans when performance or security standards fall below expectations.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $80,260.00-$170,690.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.