New

IT Business Analyst - Dealer Experience - Auburn Hills, MI

Stellantis
parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k), company vehicle
United States, Michigan, Auburn Hills
Apr 14, 2026
Back IT Business Analyst - Dealer Experience #2016861 Auburn Hills, Michigan, United States Apply X Facebook LinkedIn Email Copy Job Description The IT Business Analyst - Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance. Key Responsibilities: Dealer Requirements & Business Analysis Gather, analyze, and document business requirements related to dealerfacing platforms and tools such as service reception, online booking, DMS integrations, etc Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques. Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria. Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions. Platform Enhancement & Delivery Support Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility - aligned with practices seen in dealer product road mapping. Partner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule. Participate in UAT to validate functionality and ensure solutions meet dealer expectations. Document and communicate release notes, training needs, and platform changes to dealer stakeholders. System & Data Coordination Support integrations across multiple dealer systems (parts ordering, service tools, catalogs, warranty systems, sales & aftersales applications). Define requirements related to data quality, dealer account structures, permissions, pricing logic, catalog updates, or operational workflows - following patterns used in cross-system accessory and eCommerce BA roles. Validate data flows, configurations, and cross-functional dependencies across IT and business teams. Stakeholder Collaboration & Communication Collaborate with Dealer Operations, Aftersales, Commercial, Parts Sales & Marketing, and IT product teams to ensure alignment of priorities. Serve as a liaison ensuring dealer pain points, feedback, and operational requirements are captured and transformed into system improvements. Communicate status, risks, and key decisions to leadership and cross-functional partners. Continuous Improvement & Dealer Experience Innovation Identify opportunities to improve dealer efficiency, satisfaction, and performance through digital enhancements. Leverage dealer usage analytics and performance metrics to recommend improvements. Support strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications. Location(s) 1000 Chrysler Drive, Auburn Hills , Michigan 48326 , United States Requirements Basic Qualifications: Bachelor's degree in Information Systems, Business, Computer Science, or related field. Minimum 3 years of experience as an IT Business Analyst or similar role supporting digital, operational, or dealer-facing systems. Strong experience gathering and documenting business/functional requirements and writing user stories. Familiarity with Agile/Scrum methodologies. Excellent communication and stakeholder engagement skills. Ability to analyze dealer workflows and translate operational needs into systems requirements. Preferred Qualifications: Experience with automotive dealer operations (service, warranty, parts, sales). Understanding of systems used in dealer environments (DMS, service tools, eCommerce platforms, parts systems). Exposure to digital transformation or dealer modernization initiatives - as seen in the dealer product function. Familiarity with multi-system integrations, catalog or pricing data, and operational data workflows. Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don't contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.