Director, CoC Pharmacy Revenue Cycle

What you will be doing:

Drive improved revenue cycle for the continuum of care business unit, increasing revenue and decreasing time to revenue by improving the pharmacy contract connectivity process, rates and accuracy for the Continuum of Care members, suppliers, and distributors we serve.

This role ensures accuracy, compliance, and efficiency in all operational processes to maximize contract penetration, optimize revenue capture and deliver value to members and supplier partners.

Lead a team of motivated professionals enabling their growth and development through the effective use of technology and process improvements.

Key Responsibilities

Operational & Strategic Leadership - 50%

• Develop and refine Standard Operating Procedures (SOPs) to drive consistency, efficiency, and compliance across the pharmacy connection team.

• Lead day-to-day operations of pharmacy GPO programs, including contract attachment, eligibility validation, and pricing compliance. Ensure accurate and timely contract attachments to prevent revenue leakage and compliance risks.

• Communicate results directly to Continuum of Care leadership team, field force, members, and Premier staff through formal and informal presentations of data using Premier communication tools.

• Independently develop, execute, and lead complex action plans for resolving revenue delays and challenges through collaboration with technology (internal and external partners), sourcing, operations, suppliers, and distributors.

• Lead operational planning, aligning GPO initiatives with organizational goals to increase contract penetration and revenue capture.

• Monitor key performance Indicators KPIs and Individual Process Metrics to track progress, identify gaps, and implement corrective actions.

• Manage contract connection lifecycle processes including manufacture connection, wholesaler linkage, member eligibility validation and pricing audits.

• Develop relationships with key supplier stakeholders to maintain clear understanding of rules of engagement for connection and resolve discrepancies in pricing eligibility, or contract terms.

Process Improvement and Technology Enablement - 30%

• Drive efficiency through automation, workflow enhancements, and adoption of technology.

• Implement reporting dashboards and scorecards to track contract attachments, member connection, and revenue impact.

• Identify and execute process improvements to enhance accuracy, speed, and scalability of operations.

Cross-Functional Collaboration - 10%

• Collaborate with sales, contracting, finance, and IT teams to streamline onboarding and member support.

• Act as the operational liaison between Sales Team, pharmacy members, and suppliers.

• Support escalation and issue resolution related to contract or member operations.

Team Leadership and Development - 10%

• Manage and mentor team of pharmacy analysts, ensuring strong execution and growth in expertise.

• Provide training and coaching on contract connection management, data analysis, and best operational practices.

• Promote a culture of accountability, continuous improvement, and member/supplier satisfaction.

• Develop staff's ability to use investigative reasoning to critically audit the data to understand the interconnectivity between the data, the supplier's operational processes and the members' purchasing habits, enabling them to independently investigate areas of revenue leakage and delays.

• Support escalation and issue resolution related to contract or member operations.

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Excellent organizational, analytical, and problem-solving skills

• Strong interpersonal skills to work effectively with internal and Strong communication and leadership abilities.

• Leadership focus on team development and operational excellence

Experience:

• Expertise in GPO Operations, pharmacy contracting, supply chain or healthcare distribution

• Expertise in contract implementation and pricing validation

• Strong knowledge of pharmacy distribution models, GPO contract structures, and supplier/distributor relationships.

• Proven ability to lead operational teams and manage complex workflows.

Education:

• Degree in Business, Healthcare Administration, Supply Chain Management, or related field.

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Qualified full-time and part-time employees also receive access to the following benefits:

• Health, dental, vision, life and disability insurance

• 401k retirement program

• Paid time off

• Participation in Premier's employee incentive plans

• Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply todiversity_and_accommodations@premierinc.comor contact Premier Recruiting at 704.816.5200.

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