New

Bilingual Call Center (Spanish, Russian, Armenian)

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
Apr 13, 2026
About the Project This opportunity supports a largescale government disaster recovery program assisting communities impacted by the Los Angeles County wildfires. The program is administered under a California State contract and focuses on delivering critical assistance to affected residents. Position Details * Role: Bilingual Customer Service Representative (Spanish, Russian, Armenian ONLY) * Start Date: April 23, 2026 - 2 month project with potential to extend based on business needs * Schedule: Monday-Friday, between 8:00 AM - 5:00 PM PST (assigned shift within these hours; lunch times staggered) * Pay Rate: $19/hour * Equipment: Provided Key Responsibilities * Answer high volumes of inbound calls and handle inquiries in accordance with program policies * Provide accurate information, route calls appropriately, and document caller interactions * Deliver empathetic, professional, and solutionsfocused customer service to individuals affected by wildfire events * Assist with basic case management and administrative support as needed * Crosstrain on additional program functions to support operational needs * Maintain clear, timely, and professional communication with callers and internal teams Required Qualifications * High School Diploma or GED required * 1+ year of experience in a customer service or call center environment * Bilingual fluency required in English and at least one of the following languages: Spanish, Armenian, or Russian * Proven ability to manage high inbound call volumes (60-80 calls per day) * Strong verbal communication skills, attention to detail, and an empathetic customerservice approach Job Type & Location This is a Contract position based out of El Paso, TX. Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.