Sr Manager, Global Corporate Real Estate

Mattel India is seeking a motivated Junior Monitoring Engineer to support the configuration, maintenance, and daily operations of key enterprise monitoring tools (SCOM, Nagios, SolarWinds,AlertSite) in a SOX-regulated infrastructure environment. You willassistsenior engineers and leads in providing proactive visibility into servers, networks, applications, cloud resources, and critical business systems (e.g., financial, supply chain, e-commerce). This role ensures early detection of issues, compliance with SOX ITGCs (e.g., audit logging, performance monitoring, anomaly detection), and high availability to support iconic toy brands worldwide.

Key Responsibilities

• Assistin the day-to-day configuration, tuning, and maintenance of monitoring platforms:

• Microsoft SCOM(System Center Operations Manager):Managementpacks, agents, alerts, dashboards, and reporting.

• Nagios(or Nagios-based tools likeIcinga): Plugins, host/service checks, NRPE, notifications.

• SolarWinds(Orion platform): NPM, SAM, NCM modules for network/server/app monitoring, alerts, and polling.

• AlertSite(SmartBear): Synthetic monitoring, transaction checks, API/web monitoring, global nodes, and alert integrations.

• Monitor infrastructure health, performance metrics, availability, and alerts across on-prem data centers, hybrid/cloud environments (AWS/Azure), and SOX-critical systems.

• Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage, acknowledge/escalate, execute basic remediation (e.g., restarts, threshold adjustments), anddocumentin ticketing systems (ServiceNow/Jira).

• Support SOX compliance: Configure monitors for audit-relevant events (e.g., unauthorized changes, access anomalies, SLA breaches), generate compliance reports/evidence, andassistin control testing/remediation.

• Perform routine tasks: Agent deployments, threshold tuning, false-positive reduction, dashboard/report creation, and monitor health checks.

• Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors,integratetools (e.g., with PagerDuty, Splunk, ServiceNow), and improve alerting accuracy.

• Document configurations, procedures, runbooks, and SOX-related artifacts;participatein knowledge sharing and team handovers.

• Contribute to proactive monitoring improvements, capacity planning insights, and post-incident reviews to enhance system reliability.

• Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.

Required Skills & Experience

• 2-5 yearsof hands-on experience in IT monitoring/operations, with exposure to at least 2-3 of the following tools: SCOM, Nagios/Icinga, SolarWinds Orion,AlertSite(or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic).

• Basic to intermediate knowledge of:

• Windows/Linux server monitoring, network devices, applications, and cloud resources.

• Alert configuration, thresholding, notifications, and integration with incident tools.

• Performance metrics (CPU, memory, disk, response times) and troubleshooting basics.

• Understanding ofSOX compliancein IT environments: Monitoring for ITGCs, logging/auditing, change detection, and regulatory reporting basics (preferred but trainable).

• Experience in24x7 production supportenvironments, including shift work/on-call, incident response, and high-availability monitoring.

• Familiarity with ITIL processes, ServiceNow/Jira for ticketing, and basic scripting (PowerShell/Bash/Python for simple automation/tasks).

• Good analytical skills, attention to detail, and ability to work collaboratively in a global team.