New

Patient Coordinator - Psychiatry and Behavioral Medicine

Medical College of Wisconsin
parental leave, paid holidays, tuition reimbursement, 403(b)

Apr 10, 2026
Summary The Patient Coordinator manages incoming calls from individuals seeking to establish care with a behavioral health provider and assists callers in determining appropriate services based on their clinical needs. This role requires knowledge of behavioral health providers at the Medical College of Wisconsin as well as other community resources in order to provide appropriate referrals when needed. The Patient Coordinator is also responsible for registering and scheduling patients for their initial appointments, verifying insurance benefits, and obtaining any required prior authorizations to ensure timely access to care. Primary Responsibilities Triage incoming new patient phone call requests for services at a State of Wisconsin certified outpatient mental health and substance use disorder outpatient clinic Review and process incoming referrals from Froedtert & Medical College of Wisconsin PCPs, and other specialists for services Apply comprehensive understanding of provider's specialties to ensure patients are scheduled with the most appropriate provider Keeps current with community, county, state, and federal resources related to patient behavioral health needs Develop positive relationships with community resources Demonstrates proficiency in the use of EPIC (electronic medical record) Employs excellent customer service standards while interacting with patients, faculty, colleagues and team members to maximize quality care Participates in staff and team meetings Knowledge - Skills - Abilities Demonstrates knowledge of fundamental principles of psychiatry and psychology, including familiarity with community resources, sound clinical judgment, and cultural awareness in patient care. Able to assess and triage patients effectively, communicating clearly and logically both verbally and in writing while maintaining reliability, professionalism, and confidentiality. Possesses excellent communication, computer, and organizational skills to manage workflow and coordinate with patients, families, physicians, and interdisciplinary team. Exhibits strong leadership, team-building, and decision-making abilities, with the capacity to prioritize tasks, identify and resolve problems, and delegate responsibilities effectively and efficiently. Qualifications Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: Associate Degree Minimum Required Experience: 2 years Preferred Education: Bachelor's degree in Psychology, Social Work, Counseling, or related field Preferred Experience: Prior experience in a clinical setting, combined with a demonstrated interest in supporting the mental health needs of individuals. Familiarity with community resources and social services is a plus. Strong interpersonal and communication skills. Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. #LI-AC1 Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Insurance On campus Fitness Facility, offering onsite classes Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website. MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination: The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.