Summary
Coordinate surgical scheduling for Plastic Surgery. Provide support to the team to facilitate the achievement of the program's goals. Primary Responsibilities
Schedule routine operative cases and in-clinic procedures. Reschedule and cancel surgical procedures efficiently and effectively. Communicate with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room. Facilitates internal and external communication with staff, providers and patients. Act as a primary point of contact for patients, providing information on surgery scheduling, pre-operative instructions, and any necessary post-operative care guidelines. Address patient inquiries, concerns, and requests regarding their surgical procedures. Coordinate pre-procedure planning, including pre-op, post-op visits and any necessary diagnostic testing. Generates referral and/or pre-certification orders and follows pre-certification through completion. Utilizes OpTime (EPIC) for scheduling patients for surgical procedures. Performs all duties in a collegial manner within patients, OR staff, other departments and physician offices. Contributes to a supportive and healthy work environment. Other duties as assigned.
Knowledge - Skills - Abilities
Prior experience in a healthcare scheduling or administrative role. Exceptional organizational skills, with a keen eye for detail. Strong written and verbal communication skills. Proficiency in medical terminology and understanding of healthcare regulations. Familiarity with scheduling software and electronic health records (EHR) systems. Demonstrated ability to handle sensitive patient information with discretion and professionalism. Strong problem-solving skills and adaptability to changing situations. A commitment to providing top-notch patient care.
Qualifications
Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: High school diploma Minimum Required Experience: 2 years, Prior experience in a healthcare scheduling or administrative role. #LI-SN1 Physical Requirements
Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment
Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity
Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.
Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Insurance On campus Fitness Facility, offering onsite classes Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers
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MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
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Medical College of Wisconsin
parental leave, paid holidays, tuition reimbursement, 403(b)
Apr 10, 2026