Customer Service Representative III

Duration: 12-12 month(s)

Job Description:
Interacts with customers; gives information in response to inquiries about accounts, products, and services.

• Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.

For Financial Representative, see Customer Service Representative Financial.

Talks with customers by phone or in person to ensure the best service possible.

• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Additional Job Details: Job Schedule: 5-8 hour days. Interviews will be held on 04/14/2026 and 4/15/2026 from 1-3:30. Training class to start on 4/27/2026.