Assignments Coordinator

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

This position will serve as the Assignments Coordinator for Administrative Services. The position coordinates all assignments for on-campus housing, including Residential Learning Communities. This position assigns approximately 6,300 students for the academic year and 300 for summer.
This position is responsible for receiving & processing over 7,000 applications for on-campus housing. This includes housing assignments for the academic year & summer sessions.

This position must maintain & update all records & rosters on a daily basis. They coordinate with nine Coordinators, thirteen graduate assistants & one hundred fifty Resident Assistants on a regular basis.
This person communicates with all coordinators, and students that are affected by room changes & the reapplication process. Room changes occur throughout the entire year & must be maintained daily.
This person must maintain & make assignments from waiting lists, update room changes on computer files, process all withdrawals, forfeitures, & other factors affecting the on-campus occupancy.
Billing is another area where accuracy is a must. They prepare billing, debit/ credit for housing charges, & forward billing information to the Student Accounts office. Check discrepancy reports & adjust student's accounts. Process all funds for the housing charges, according to University policies. The occupancy reports are completed on a monthly basis and are submitted by each of the twenty residence halls. They provide the Director & Associate Director with information required to complete housing reports. These reports are for on campus & UNC System.

This position maintains current administrative files; archive files on a regular basis. Maintain familiarly with the Housing License Contract and University Housing website. Files should include, but are not limited to, late arrivals, academically ineligible, amendments to applications, private room requests, debit/credit sheets, waiting list, room changes, withdrawals, and refunds.

Communication with others both inside and outside this office is required. They must have great communication skills & interact either in person, by phone or e-mail with students, parents and all university departments on a daily basis. This position works with a variety of technology and systems to complete job responsibilities.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

Reporting to the Associate Director of University Housing for Administrative Services duties will also include working directly with the other members of the Administrative Services Team who will oversee the assignments process for on-campus housing.
This includes over 6300 residents within 19 residence halls throughout campus including traditional, suite, apartment and hotel style housing. Work will include program coordination, customer service, event planning, report writing, summarizing and reconciling information or financial data, records and facilities management.

This position requires knowledge of a housing management system, ability to work with a vast number of different groups including students, parents, housing staff, University personnel and to maintain a positive attitude during challenging times. The ability to multitask, but to stay focused on the details and responsibilities to complete each task. Attention to detail and to run reports to support decisions and recommendations.

Associates or Bachelor's degree
Strong written skills as demonstrated in the application materials.
Experience and working knowledge of college housing
Experience working with Banner and other technology
Experience in customer service, specifically working with faculty, staff, parents, and students

Business and Record Administration: Ability to manage well-defined business functions for a department unit or an organization. Ability to collect and analyze information and prepare reports. Ability to apply policies and procedures related to business practices and internal control procedure.

Information Analysis/Decision Making: Ability to assess and resolve problems that require research and review of policy and procedures. Ability to analyze moderately complex business operations and financial statements. Ability to make recommendations for approval.

Communication: Ability to develop and edit written documents and reports of information that usually spans across functional areas. Ability to provide documentation to explain and support conclusions. Ability to communicate interpretative information that spans across functional areas. Ability to respond to non-routine inquiries.

Monday - Friday, 8:00am to 5:00pm

Ability to lift up to 20 pounds.

List a minimum of 3 professional references in the application.