Human Resources Generalist

The Human Resources/Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the HR Director. This role requires at least 3 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work remotely supporting a high-volume call center environment. Previous call center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization.

This role will require availability to support the pacific time zone.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.
Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company's current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company's sole discretion.

Compensation: this position will be paid on a salaried basis with a pay of $50,000 annually. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee's portion of benefits premiums and/or 401(k) contributions.

Primary support to HR Director
• Responsible for day-to-day administration of core HR services to employees and managers in accordance with corporate and site policies and procedures
• Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll
• Coordinates and manages Onboarding and Offboarding procedures for assigned business units
• Responsible for Employee data management recording and filing of employee information; electronic and hardcopy
• Manages all Leave of Absence requests in accordance with federal, state and company guidelines
• Communicate company's policies and procedures
• Supports the site employee performance evaluation administration
• Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
• Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site HR Director
• Effectively communicates Human Resources information to employees
• Supports Unemployment insurance compliance and reporting
• Provides applicable reports and HR related administrative tasks
• Champions and adheres to company guidelines and policies
• All other tasks as assigned

• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software
• Ability to maintain confidential information
• Experience with UKG and SAP SuccessFactors preferred

Education and Experience:

• Bachelor's degree in human resources preferred or equivalent years of experience required
• Three years of Human Resources job experience preferred including business partner and employee relations experience
• Experience supporting non-exempt personnel in a high-volume environment is preferred while problem and conflict resolution skills are required
• SHRM-CP/PHR or willingness to obtain certification preferred

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.