Business Systems Analyst

About the role/team:

"We are a leading financial technology company dedicated to simplifying and modernizing consumer payments. Our innovative Bill Pay solutions empower individuals to effortlessly manage and deliver payments to a wide range of suppliers and billers, leveraging cutting-edge automation and agent-assisted platforms. Join our dynamic team and be part of transforming the future of payments."

As a Business Systems Analyst for our Bill Pay business, you will play a crucial role in analyzing biller lists for potential processing opportunities, and implementing those opportunities in our bill pay system; ensuring seamless delivery of payments to suppliers and billers via our automation and agent pay. This role requires a strong understanding of payment processes, data analysis, and the ability to translate complex business requirements into clear, actionable specifications for stakeholders.

How you will make an impact:

Data Gathering & Documentation:

• Perform biller research including accepted delivery method(s) and customer data required for successful posting on WEB/IVR systems.
• Assess biller research findings for implementation viability within Bill Pay's existing payment platform capabilities.
• Document biller research findings including payment process flows, use cases, and detailed payment requirements specific to each researched biller.

Ecosystem Maintenance:

• Manage and update critical biller data within Salesforce.com.
• Create and maintain various documentation, including, process diagrams (e.g., swimlane, activity diagrams), data flow diagrams, and user manuals.

System Analysis & Design:

• Analyze existing Bill Pay systems and processes to identify inefficiencies, pain points, and opportunities for improvement.
• Propose innovative and practical solutions that align with business objectives and technical capabilities.
• Participate in the design of new system functionalities and enhancements, ensuring scalability, reliability, and security.

Collaboration & Communication:

• Communicate technical concepts to non-technical stakeholders and business concepts to technical teams effectively.
• Facilitate productive discussions and drive consensus among diverse teams.

Testing Support:

• Monitor and test "prospective billers" to ensure steady system flow and system integrity.

Issue Resolution & Support:

• Assist in troubleshooting and resolving production issues related to the Bill Pay platform, acting as a bridge between business users and technical support.
• Analyze root causes of issues and propose preventative measures.

Advanced Job Duties & Responsibilities:

• Lead the analysis and design of complex, cross-functional Bill Pay initiatives that involve multiple systems, integrations, and stakeholders.
• Identify and mitigate potential risks and challenges in complex project implementations.

Process Optimization & Innovation:

• Proactively identify opportunities for process optimization and automation within the Bill Pay ecosystem, leveraging expertise in payment workflows and emerging technologies.
• Contribute to the strategic roadmap of the Bill Pay platform, advocating for innovative solutions that drive business value.

Data Analysis & Reporting:

• Conduct in-depth data analysis to identify trends, derive insights, and support data-driven decision-making for Bill Pay initiatives.
• Create detailed reports to regularly communicate findings to stakeholders.

Vendor & Third-Party Management (as applicable):

• Work with external vendors and third-party partners involved in Bill Pay integrations, ensuring their solutions align with business requirements and technical standards.
• Evaluate new technologies and vendor offerings to enhance the Bill Pay platform.

Experience you will bring:

• High School Diploma or GED
• 3-5 years of experience as a Business Systems Analyst, with a strong focus on financial services, payments, or similar transactional systems.
• Proven experience in gathering, analyzing, and documenting business requirements for complex software applications.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication (written and verbal), interpersonal, and presentation skills.
• Proficiency in creating process flows, use cases, and other analytical models.
• Experience with project management tools (e.g., Jira, Confluence, Azure DevOps).
• Ability to work independently and collaboratively in a fast-paced environment.

Technical Proficiency:

• Excel: Moderate skills are required (VLOOKUP, Pivot Tables, filtering, sorting, and charting).
• Research: Ability to use web tools/Google to conduct research and summarize findings for stakeholders.
• Tools: Proficient in Gmail/G-Suite, Salesforce, and text editors like Notepad++.
• Organization: Mastery of spreadsheet organization and data hygiene.

Soft Skills:

• Critical Thinking: A sharp eye for detail and the ability to solve problems independently.
• Communication: Strong verbal and written skills for professional interaction with partners.
• Agility: Ability to learn large volumes of information quickly and adapt to a fast-paced environment.
• Collaboration: A team-first mindset with a professional and courteous demeanor.