(IT PSP) IT Network Operations Analyst I (AWS)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

• This role monitors the network systems and application events.
• Monitor network devices, interfaces, and applications through intelligent devices and automated programs as directed.
• Create tickets, incidents & work orders, service requests, and assignments as directed.
• Issue initial outage notification event communications as directed.
• Isolate and correlate multiple customer issues identified with alarms/alerts received to eliminate duplication of events as instructed.
• Network/System/Application monitoring & Scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.

• HS Diploma or equivalent work experience
• AA in Information Technology or related field or equivalent work experience desired.
• Basic knowledge of network protocols, software applications, or operating support systems desired.
• May require certification applicable to the technology being supported.
• 1 year experience in telecommunication, internet, or network operation center environments desired.
• Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices, or software operating systems desired.

• Qualitative and quantitative analytic & problem-solving skills
• Ability to learn new concepts quickly
• Advanced verbal and written communication skills
• Proficient in Microsoft Excel and Word
• Can work independently or as part of a team
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment
• May require some local traveling for training, meeting, etc.
• Able to support shift schedules as required to meet business needs.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.