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If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 408
Pay Range: $116,000.00 - $174,100.00
Job Description
Responsible for supporting Smartsheet, the Smartsheet API and integrations between Smartsheet and other products such as ServiceNow. The position is responsible for designing, developing, testing, architecting, supporting, and monitoring integrations with other business applications and partners with HRIS and other functional and business stakeholders. The position serves as a subject matter expert on system security, data integrity, and technical integrations. Works with stakeholders to take business requirements and transform them into technical specifications for integration development. Responsible for working with the HRIS team, Ed Tech, and the Program Development OneMIS IT team on integration development, documentation, data security, and after-care integration support as well as custom reporting development and other projects.
Primary Responsibilities
Designs, develops, tests, deploys, and maintains new tools, integrations, and services between new or existing systems.
Supports and enhances the existing architecture and integrations with Smartsheet. This includes troubleshooting system issues, developing enhancements, recommending changes to integrations, identifying new technology capabilities, and supporting system updates.
Works with stakeholders to understand business goals and requirements then translate those into complete technical solutions.
Develops and documents requirements, scopes of work (SOW) and functional specifications, develops test scenarios, conducts acceptance testing, and implements solutions.
Supports business users through the integration development lifecycle.
Works with the OneMIS team to support releases and updates, including researching functionality, conducting testing, and communicating options for changes or enhancements, as applicable.
Develops and performs Impact(s) analysis for upgrades, enhancements, and new platform releases including team reviews and Go/No-Go launch activities.
Assists with broadening internal knowledge of Smartsheet.
Ensures compliance with technical best practices, standards, and policies.
Works closely with other team members to brainstorm, strategize, and complete ad hoc requests creatively, effectively, and efficiently.
Ensures the overall accuracy, completeness, and consistency of Program Development PPMIS data.
Ensures data is protected from unauthorized access and data corruption.
Develops controls and guardrails for the organization to take to ensure its system is safe from downtime, interreference, or malicious intrusion.
Demonstrates subject matter expertise within the group.
Performs other related duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Deep knowledge of Smartsheet's integration technologies and implementation methodologies, including Data connections, Workflow automations, Content management, Process management, Governance and administration, Digital asset management, Resource management, Business apps, and Business Process Framework.
Proficient in writing efficient and maintainable scripts using Python for automation, data processing, and system integration tasks.
Demonstrated proficiency with Web Services, SOAP, XML, XSLT, REST, JSON, etc.
Database Administrator (DBA) Experience a plus but not required.
Strong understanding of Smartsheet user access and security.
Must be a detail-oriented thinker, exhibiting strong analytical and creative problem-solving skills.
Team player that contributes valuable ideas and feedback and can be counted on to meet commitments.
Ability to work cross-functionally with other departments.
Work effectively in the face of ambiguity, shifting priorities, quick pivot, and rapid change environments.
Effective listening, written, and verbal communication skills.
Ability to work with sensitive data, maintaining confidentiality in all situations with a keen eye for detail, quality, and accuracy.
Good understanding of Product Management/Development. Minimum Requirements
- Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience)
- 5+ years of experience in systems integration, automation, or platform development across multiple tools/environments
- Experience working with enterprise or work management platforms (e.g., Smartsheet, ServiceNow, Jira, Salesforce, or similar)
- Strong understanding of APIs, data integration, and automation workflows (low-code/no-code and/or scripting)
- Ability to design and maintain data structures, reporting, and scalable operational systems
- Proven ability to translate business needs into technical solutions and collaborate with cross-functional stakeholders
Preferred Qualifications
- Smartsheet Certification (or deep hands-on experience given current-state dependency)
- 3+ years of scripting experience (e.g., Python) for automation and integrations
- Experience with ServiceNow (platform usage, integrations, or certification)
- Familiarity with Agile/SAFe methodologies in a cross-functional environment
- Experience integrating across multiple platforms (e.g., Smartsheet, Jira, Trello, Coda, Salesforce) within a single ecosystem
- Strong track record of building scalable, low-maintenance systems with a focus on simplicity and sustainability (not over-engineering)
Working Conditions:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
Apr 09, 2026